Ontdek uw verblijf in Saint Neots

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.

I'll start with the good - there was plenty of parking and the bed was comfortable! As for the rest of the Willows, the building is old, the inside is tired, run down and in need of complete refurbishment - as a bare minimum, the whole place needs a really good clean. The rooms and bathrooms are basic and at best functional. The carpets in the corridors are rucked up and serious trip hazards; the fire doors have holes in them where handles have been changed (what sort of fire door is that?). You get the gist... They are understaffed - we had to wander around the building trying to find someone to serve us at the bar on our first night. On the second night, there were just 2 young and inexperienced staff behind the bar despite there being a function for over 100 people. The wait was ridiculous, the staff didn't know their red wines from their white, and the drinks were overpriced - £1.70 for a dash of blackcurrant, £6.50 for a pint of beer! As for security, it's a joke. On returning to our room one evening we found that the cleaner had opened the window and left it wide open all day - and I mean WIDE open. Bearing in mind the room was on the ground floor, anyone could have climbed in and helped themselves to our belongings. The whole experience is one I would not choose to repeat. I have just tried to fill in the customer experience questionnaire, which Wyboston Lakes emailed a link for - but guess what... the link doesn't work! That sums up Wyboston Lakes and the Willows.

Another pleasant stay at this hotel. Ideal location for visiting family. Only real issue is car park and width of bays. Too narrow if a contractors van is parked next to you ( and there are very often vans parked there ).

Poor comfort and close to the station.

Nice Hotel and good facilities. The negatives were definitely the service and food from the Market Kitchen restaurant attached to hotel. Also the jacuzzi was out of action and wasnt mentioned in booking or check in. Would be fine for business travellers who want a comfortable room for an evening.

Very spacious and clean room, nice toiletries in the bathroom, breakfast had a nice variety of options including a hot breakfast

We went for spa usage and facilities and was disappointed to find out swimming pool and spa were closed on Saturday @ 7pm. We then went around 8am on sunday only for one third of the swimming pool being closed for a few children’s swim class. The pool was already pretty small and it wasn’t as calm or relaxing any more as children were splashing etc. it’s a shame but I think the hotel needs to really allow longer hours for people to enjoy a more relaxed time in swimming pool for longer hours.