Ontdek uw verblijf in Beckenham

Wonderful palace in good area

Arrived on Sunday 7th April at 8.45pm after a long day if travel to be told by security that the hotel was closed and that we should have been informed by email 24hrs prior. After a hasty telephone call to a telephone number posted on an A4 size poster on the door we were told “oh Croydon Central are expecting you” News to us!! Checked our inbox , spam and junk mail on mobile phone and zilch!! I asked where Croydon Central was and informed by Travelodge help(less) desk to “just jump in a cab” arrived 9.45pm at Croydon Central. Staff there were apologetic and claimed that this has happened on several occasions. On arrival home we immediately put in a complaint which was responded to promptly with a Sorry we will let the relevant dept know! We emailed again suggesting we receive full/partial refund or a reasonable discount voucher for future use. This was responded with “there are no refunds” Croydon was cheaper than Crystal Palace but this hasn't been addressed either. If we as prospective guests had cancelled our booking we would have lost our money in full but Travelodge at the drop of a hat can cancel our reservation without any recompense to us. Seems very unfair to us. We are awaiting a further response from Travelodge but after reading previous reviews don't hold out for much. In future we will use a reputable more caring hotel chain who have a bette PR team. Take note people prior to making a reservation.

Absolutely loved the location and will definitely return. The service and attention to detail from the reception team especially is 10/10. Certain areas of the hotel need refurbishing - even if just a lick of paint for now as they aren't in line with the rest of the hotel. The room was small but practical and unfortunately didn't have the best of views but that's not an issue. I felt comfortable and safe during my stay. Had a minor issue with the air con unit which is very dated and didn't match the aesthetic of a modern and refurbished room which looks very appealing. Overall, would be very happy to visit again especially during the summer and try out their dinner menu.

Was ok location great Wasn’t the cleanest But was nice enough Would stay again

I absolutely enjoyed my stay at this aparthotel. I was very comfortable in the room. This aparthotel is located very close to the east Croydon Station about 10-15 minutes walk maximum. The young man at the from desk was very helpful. I needed to check in before the check in time and they made the allowance for me to do that. Note well: the walls are very thin, thus you can hear everything happening above, below and next to you. I was thoroughly entertained/ with the music, gossip and moans that escaped the other rooms. Although there are rules that governs the stay at the aparthotel, we need to bear in mind that at nights people do what they want and break the rules. If reported the hotel can deal with it. Nonetheless, I highly recommend this aparthotel especially if you are on a budget or like me who wanted to enjoy my vacation without spending all my money in hotels. This is and was a great option. I will most definitely stay here again.