MainStay Suites Cincinnati University - Uptown

We loved our stay at Mainstay Suites!!! We were traveling with our 13 year old granddaughter and she LOVED the privacy of the kitchen and pull-out sofa bed being separate from our beds and bathroom. Everyone was super nice!!! The lady in the breakfast area, the guys at the desk and all the maids were extremely nice!!! There was one young black girl, must have been head of housekeeping, (I regret not getting her name.) she had such a welcoming spirit. Always smiling and giving an encouraging word. Even my granddaughters were impressed with this hotel. They asked if I could find another one like this at our next stop. Thanks for a GREAT stay!!!

We had some confusion and someone walked in our room while we were in it BUT this situation was fixed quickly. It was a very busy weekend and everyone was friendly

Paid a very high rate (Taylor Swift Concert night) to basically just get ready for the concert for 20 minutes. Our room smelled like someone had been smoking in it for days, and there was a chewed up piece of gum on the floor in plain sight in our room. Disappointing because I knew the hotel and all hotels in the area were sold out, so I didn’t bother even trying to switch. We had already spent so much money on the hotel and concert and didn’t want to spend more, so my husband and I took turns sleeping and driving and we drove all the way back to Chattanooga, arriving home at 6am.

Cheapest place. Has stove top, dishwasher, dishes, refrigerator and a microwave. Makes it convenient while taking your children out of town.

Our experience was troublesome. When we first arrived in our room it was bedtime for the kids. We booked a room with 2 queens and 1 pull out couch. We came to find that the couch had no mattress on the bed. We called the front desk to make them aware, after about a half hour on hold, the front desk informed us that they could move us rooms to accommodate. We were not so thrilled about a room change due to the kids already halfway asleep and we have already unpacked our bags, but that was the only way to have a comfortable stay. So at 10:30pm we switched rooms. Our second room was an upgrade and did have a mattress on the pull out couch, but it was very dirty and had wrappers and items underneath that showed there has not been a thorough clean. We decided to set that concern aside and worry about it in the morning. Unfortunately, our night did not end there. While getting around for bed, a big black bug came running across the floor leaving us is disarray. This bug did not die the first, second or third time trying to kill it (that can only give you detail as to what type of bug we encountered). By this time we were calling surrounding hotels to find other rooms to book along with calling front desk again and explaining our frustration. We witnessed the front desk frustrated with his night already and understood staffing issues but this was a problem we were not going to leave under the rug. They ended up re-accommodating us and I spoke with the manager the next morning.

I wish I caught the woman’s name at the desk, she was there at our check in on June 10 @ 4pm, and was very polite, when we had arrived back from an event we came across an issue in our room & she immediately had us taken care of! Very sweet and even though she was super busy every time we seen her, she Always had a smile on her face !

Didn't seem like an area you would find a hotel in, it snuck up on us. Not a terrible area, but not great. Staff was awesome and friendly. Nice, large room, comfortable beds. Cleanliness was definitely lacking. We checked in at 3 am so I didn't say anything when we got there. I'm no clean freak but I went and got a package of Lysol wipes the next morning to wipe things down. Surfaces were dirty (obvious crumbs on nightstand and sticky spots) stains on mattress protector and bottom of the bed, and floors were dirty. If it were clean, I would give it a 9.

All of the front desk staff were friendly. The hotel was centrally located to all of the downtown activities we had planned so it was easy to come and go.

Our stay was pleasant. The property was well maintained and relatively clean. The staff was responsive, friendly and professional. I personally like that there was no carpet in our room. My only notable issue was regarding the collection of hair, lint and candy wrappers under the beds against the wall ( under the headboards) . My phone slid down to the floor under the headboard. When I retrieved it, I could see that the area had been ignored for quite some time. I checked the other bed and it too had the same issue. All things considered, we were very pleased with our stay.