Hotels in Bridgeton met Airport pickup service

We arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!

Probably the worst Quality Inn that i've booked in my life. The room needs an upgrade, the furniture is old like 80's. No breakfast , the front desk and noting are the same thing . Expansive rate for a poor service. I will never stay here again and a piece of advice: do not stay here too.

clean and tidy. polite staff.

Much better than expected. Worth your stay. Basic average breakfast

I really enjoyed this hotel in terms of value and quality for the price point. Service was friendly and preemptively good. They followed up with me regularly. They were happy to meet any request I made. Rooms were simple but quite clean and the bed was very, very comfortable. The pillows were great too. Sheila gave me exceptional service. Breakfast included is a plus; as expected on the simple side. Again very clean and quiet. Perfect for late arrival from airport as it’s about 12 minutes away.

Very good airport hotel, suitable for passengers to St. Louis at night. Free airport transfers, room service, and reasonable prices. Good quality shampoos and small bath items

With a stay at Elimwood Hotel, A Ramada by Wyndham, you'll be centrally located in Maryland Heights, within a 5-minute drive of Hollywood Casino Amphitheatre and Hollywood Casino. This golf hotel is 16.4 mi (26.4 km) from St. Louis Zoo and 14.9 mi (24.1 km) from Washington University in St. Louis.Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a picnic area.A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Maryland Heights? This hotel has 12917 square feet (1200 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 169 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

It is a rare occurrence how one member of staff can ruin a vacation experience, but that is absolutely what just occurred for my family during our spring break trip (April 4-7). This is an older Candlewood that is maintained rather well. It was clean and, although not particularly impressive, average and acceptable. This was a spring break getaway for my 11 year old niece her cousin of the same age. I had originally booked a Holiday inn Express in a more centralized location, vitally important to us, due to the the indoor pool. Not long after, I found an affordable Staybridge Suites, also in a good location. The downside was a lack of indoor pool. So I called the front desk and was told that their guests had complete access to the indoor pool at the HIE located across the street, which is very common. Eventually I located this Candlewood location for an even better rate. Like most (or all) Candlewoods, there is no indoor pool. So, yet again, I called the front desk and was GUARANTEED that hotel guests had access to the indoor pool at the Holiday Inn located across the street. I booked for the three nights based on this information, even though this location was quite inconvenient compared to the previous two mentioned. Upon arrival, I was greeted by a friendly and helpful front desk clerk. The same could he said for every other staff member I encountered. With one glaring exception. During check in, I inquired about how to access the indoor pool at the Holiday inn. Before the young, African American desk clerk could even respond, an older, mostly bald white guy (likely some kind of manager) inserted himself, clearly annoyed, by claiming he had never heard of such a thing.... implying that I was lying about my discussion with a desk clerk the prior evening. I had to ask him to please reach out to the Holiday Inn to find out the details, since this was something I had been promised. When I had to come back by the desk on my own, this older white gentleman proceeded to claim that after contacting the Holiday Inn, he was told that it was not a possibility dye to ”liability concerns.” Even though the hotel in question actively rents out their pool to non guests for birthday parties, etc. This gentleman offered no apology, no alternatives and was quite clearly annoyed at having to be bothered in the first place. We ended up having to pay really pricey fees to a local community recreational indoor pool 20 minutes away. This older white man was rude, aloof and offered no help. I am really quite interested in the special liability concerns that kept this hotel from being able to fulfill the promise made to my family and I myself. I would, in particular, like to know why it is not a liability concerns for other IHG properties in the same city to have an identical set up. Even if this particular Holiday Inn claimed that, could this gentleman not have asked about us paying a small fee? Sign a waiver? Anything....? This particular fellow was

The price is relatively good, very close to the airport, convenient, high-speed roadside, travel to the city is very good, not far away. The hotel has afternoon tea, good care and good service.

The Embassy Suites St. Louis - Airport hotel is located two miles from the Lambert - St. Louis International Airport.All of these local attractions are just a short drive away from the Embassy Suites St. Louis - Airport hotel: Harrah's Casino, Ameristar Casino, St. Louis Gateway Arch, Six Flags Amusement Park, Forest Park (History and Art Museums, The Muny Theatre), St. Charles Convention Center, Galleria Shopping Center, Busch Stadium - Home of Cardinals Baseball, Edward Jones Dome - Home of Rams Football, Scottrade Center - Home of Blues Hockey, and St. Louis Mills Mall.The Embassy Suites St. Louis - Airport hotel is an ideal location for all your business and meeting needs. e-Events makes booking your small groups of 25 or fewer a snap. Here are just some of the local businesses located less than four miles from our front door: Boeing Corporation (3 miles), IBM (3 miles), Tyco Healthcare/Mallincrodkt (3 miles), Centacor (3 miles), Ingersoll Rand (3 miles), DePaul Hospital (2 miles), Monsanto World Headquarters (4 miles), Emerson Electric (9 miles), Express Scripts (5 miles), University of Missouri-St. Louis (5 miles), Chrysler Zone Office (5 miles), Flight Safety (3 miles), Signature Flight Support (3 miles).Guests of the Embassy Suites St. Louis - Airport hotel stay in spacious two-room suites and receive a full complimentary cooked-to-order breakfast and a nightly manager's reception. Come join us at our very own Cafe Louie or just dine-in with our fantastic room service. Enjoy a speedy check-in with the new Embassy Direct Registration Kiosk. High-speed wireless Internet access is available throughout the hotel. The Embassy Suites hotel offers a complimentary shuttle to and from the Lambert - St. Louis International Airport and Northwest Plaza Mall.