Gastgebruiker
11 juni 2023
WARNING!!!! Hired the service of this hotel that belongs to the Melia chain (Innside by Bremen) through and as an intermediary El Corte Ingles in Zaragoza (SPAIN) from 6/6/2023 to 10/6/2023 I receive a normal attention at the time of registration, but when I go up to the room I find that the bed you have to make it yourself , The shower shows signs of poor hygiene, as is logical I make the bed I clean the shower and something else in the bathroom of dubious cleanliness, I put my belongings on a shelf that makes closet and go to the hotel restaurant for dinner, dinner was normal, neither too much nor too little and neither good nor bad. The next day I go down to breakfast, the offer is scarce but it can be admitted, I leave the hotel and on my return I find that my suitcase has been tampered with (not opened because it has a safety lock) which makes no sense since it is at a height that to clean the shelf and have to move it they need a ladder and they do not use it to clean rooms which they did not do either, they only change the bed linen every two days, the parking is outdoors on the street with a very poor or no surveillance, there are very obvious signs of theft in vehicles (it is full of broken glass of the windows of vehicles that have been assaulted or stolen) for this service for 3 days they charge me 20 €. The restaurant closes at 21:00, at 20.00 we ask for dinner and they tell me that they have nothing and do not give us dinner, we take our car and we have to go to the center of Bremen to eat something (30 minutes between arrival and parking). Arrives the day of departure from the hotel and at the time of payment they tell me that they are going to charge me 100€ more for having smoked in the room and that they have had to hire an external company for cleaning, which is clearly not true, because I have not smoked inside the room, The question is that they do not clean what you hire and charge for what you do not stain, professional ethics in any place is to warn the user visually (signs indicating prohibition) or verbally in this case of the ban on smoking, They take advantage of the fact that you have little time to catch the flights and so you do not have time to formulate the due complaints, and in my case also the lack of knowledge of other languages since I only know Spanish, as a curious note they have a vending machine for tobacco, on the terrace of the bar you smoke and nobody tells you anything and at the entrance of the hotel they have an ashtray. Here I leave you my bad experience with the Hotel Innside by Melia Bremen hired through El Corte Ingles in Zaragoza. THINK TWICE BEFORE HIRING THE SERVICE OF THIS PLACE.
Vertalen