Gastgebruiker
23 april 2024
Hi I would like to complain about the Seabank hotel, room was so run down and not clean the shower was very dirty there was black mould and the water did not drain quick enough so we were getting black mould in the water at the bottom of the shower. There was no bathroom bin. I have a medical problem and I asked at the reception for a bin to be Put in to the bathroom and we had no hand towels, and just felt that the room needs upgraded. Some of the staff at the bar was very rude and there was one in particular. I did not get her name but she had red hair and she was very rude to myself and one off my friends the night before when I went to move a chair she shouted at me in the bar when the bar was full I was so embarrassed. I put my hand up to ask her to calm down and stop shouting then she turned round and says that I was pointing at her but I only meant for her calm down and then she said that I don’t like telling people four times to do something at that point one of the gentlemen in the bar spoke up for me to see you were shouting and as she walked off she remarked that’s not shouting you’d know about it if I was shouting, I felt this was very rude and embarrassing and I felt it was like a threat. I don’t think I would go back to the Seabank Hotel, then my father who is 87 and does not drink very much alcohol and she questioned him at the bar and told him he could only get one drink. We were all inclusive and we did not drink in the bar during the day. My father only had like three half Shandy A day, there was another company of 14 men and one of the men who was 88 what told to take his take away food to his room or outside which was a cold night then a crowd of people the following night brought in fish and chips pizzas and the bar maid was actually over eaten the chips from the takeaway and did not tell them to take the food outside. I think there should be one rule for everyone the same not a real for one and a different deal for another, I would like confirmation that you have received this complaint and that you have dealt with it And retrained the staff for the attitude and to make sure that the same rules apply to everyone. Myself and my friends were in room 200 we spent £330 for the weekend and felt it was a bit overpriced for the we were treated.
Vertalen