43 Beoordelingen
Ellard Bed & Breakfast
Belmont|1.25km van Belmont Skate Park
We had a booked in advance a couple weeks ago and my partner and I arrived at the house a couple of hours after the check-in date. We rang the doorbell and while waiting several minutes outside for someone to let us in we get a call from the house (we were standing outside in the cold I don't know why they wouldn't let us in?) and they told us that due to some hygiene reason we couldn't stay in our room that night. I offered to come in later but they flat out said no to that. It was very inconvenient as it was a late Saturday afternoon and they hadn't even bothered to contact us before we reached the location. The person on the phone was good enough to offer to book another place to stay nearby but it was all done on the phone and was quite confusing and honestly very frustrating. If I hadn't arrived at that time I would have checked-in much later and would have possibly not been able to book anywhere close-by making this a huge inconvenience. This could have been saved if they had just called us earlier.
