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The Merchant Hotel
4.6/563 Beoordelingen
Cathedral Quarter
From the moment we arrived to the moment we left, every single member of staff was superb - they just could not do enough to help, from directions, room service requests, nothing was too much and everything is done with a smile - that really is the difference between a good hotel and a great one. All of the public areas and amenities were clean and some stunning artwork, from giant chandeliers to antique furniture and paintings all around. I could've spent a week here just wandering around admiring it all. We stayed in room 318 - it is very opulent with lots of plush furnishings and a very comfortable bed. Unfortunately the windows don't open - there are 2 aircon units in the suite, but I like a bit of fresh air. There is a lot of furniture in the room - beautiful old cabinets in keeping with the theme, but, you couldn't access the minibar in the room as the tv unit was in the way of the door opening fully so we had no way of chilling water, etc. The hotel provided plenty of icebuckets to compensate but it's a pity it wasn't thought out a bit more.
Premier Inn Belfast City Centre Alfred Street
4.2/542 Beoordelingen
I booked a Premier Plus room for 8 nights. I did not receive the complimentary water / sweet treats / tea advertised. I had to go to reception daily to request water - I finally received water after 4 days. Secondly, I was overcharged in the restaurant and had to wait 20 minutes for this to be resolved (by 3 different members of staff). I was also charged for someone else's meal and drinks despite dining alone. You have to request for your room to be serviced at reception which basically only includes emptying the bin and changing the towels. The bed is not made and no cleaning / hoovering is carried out. In the premier room the water is not topped up and sweet treats are not provided daily. You have to continuously ask Reception for water and then wait 4 days for it to be put into the room. Thirdly, the Reception area is often uncovered so you have to walk into the restaurant to find a member of staff. The only positives - the bed is comfortable and the location is good. I would only advise staying for the night and not bother paying for the premier plus upgrade. Some of the staff are friendly and professional, however, the majority are not.
Holiday Inn Belfast City Centre
4.6/576 Beoordelingen
Stayed here in March, 2023, and could not fault anything whatsoever. The hotel is in a very central location, within easy walking distance of all the main tourist attractions. Rooms were large and well maintained and the breakfast buffet offered a wide choice. Whilst often the hot elements of hotel buffets are served warm/lukewarm at best, here the hot buffet was served very hot and the quality of the ingredients was excellent. Final word must be regarding the staff. All the staff we interacted with, from the booking team through to the front desk staff, were absolutely first class and they could not do enough to assist you, from our need to change the dates of our booking due to a cancelled flight, right through to arranging a taxi back to the airport for us. All the staff were a real credit to the company and give an excellent impression, from a customer service perspective.
Ibis Belfast City Centre
3.9/5104 Beoordelingen
Cathedral Quarter
The location is good, right in the city center, there are supermarkets around, and it is only 5 minutes to the central pedestrian street. Unlike other hotels, the heating equipment is air-conditioned, so the effect is average.
Leonardo Hotel Belfast - Formerly Jurys Inn
4.3/553 Beoordelingen
Cathedral Quarter
Stayed here for 3 nights for qcon, staff were very friendly and didn't judge on my cosplays. Enjoyed watching the channels challenge and citv on the tv when coming back after an exhausting day. Having the bath to relax my muscles was divine.
Etap Belfast
4.3/556 Beoordelingen
I just spent two nights at ETAP Belfast and I can’t say anything bad about it! Though the rooms are small, it’s fair for the price! What is the best in this hotel is the staff! Always cheerful and keen to help, really professional! Especially Nathan, the receptionist that was working when I arrived! So polite and always making small talk which is very good and makes us feel comfortable. He is the cherry on top of the cake, if there’s any chance make sure he knows about it! He made my 3 day holiday worth it. Thank you Nathan 😍

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