Strandhotels in St. Augustine

"First of all, I have no complaints about the hotel's interior facilities. The only thing that made me angry was the front desk staff who checked me in. He was a middle-aged white man. When I checked in, I noticed that the final payment amount was different from what the third-party platform had originally quoted. I asked him if there had been a mistake and mentioned the amount I should pay (my tone was polite and not offensive at all). Suddenly, his attitude changed, and he said, ”I don't care. You have to pay the amount shown in our hotel system. If you're not ready to pay, then step aside—there are other guests waiting. Don't argue with me.,take it up with the third-party platform.” His attitude was extremely rude, and I became anxious. After going back and forth for few minutes, I suggested paying first and asked if I could pay in cash. He refused, saying I had to pay by card. I became even more frustrated but eventually compromised and paid by card. Then he started being difficult again, claiming there was a problem with the computer and that even the final payment couldn't be processed at the moment, so he couldn't check me in. I was very hungry at the time and just wanted to check in quickly, drop off my luggage, and go eat. His stalling felt intentional, as if he was deliberately delaying my check-in. By then, 20 minutes had passed since I arrived at the hotel. I had no choice but to leave my luggage in the lobby, eat first, and then return to check in. An hour later, I came back to the front desk, but no one was there to assist me. I noticed him resting in a small room next to the desk and called him out. When it was time to pay, I asked again if I could pay in cash, and this time, he actually allowed it (absurd). I asked him to provide a receipt for the final payment so I could inquire with the third-party platform about the discrepancy in the amount. He became very impatient and told me he couldn't give me a receipt of what I paid, only allowing me to take a photo of a piece of paper that didn't even specify what the charge was for. I was really speechless—this was the worst front desk service I had ever experienced. The next day, the front desk staff was a Mexican boy, and his attitude was completely different. I guess I was just unlucky."

"地理位置優越 房間也乾淨明亮 就在獅子橋附近 能看夕陽 早餐環境也不錯"

"Deze accommodatie ligt vlakbij St. Augustine Beach! Het is misschien een lange wandeling van 5 minuten, maar het brengt je naar de hoofdstraat. Moet een stukje lopen vanaf het strand Er zijn restaurants, pubs, benzinestations en buurtwinkels in de buurt. In motelformaat vaak te zien in Amerikaanse films. Meld u aan bij de ingang van het voertuig Zodra je naar buiten komt, is het buiten."

"GREAT location for beach goers!  Great price for those who want to spend their money doing things rather than the hotel. We’ve been there 4 years in a row for vacation!"

"We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff."

"Nice place to stay a bit further out from the center but the hotel itself is good"

"Топ подход к людям, начиная от приветственного шампанского до протеиновых батонов в зале. Отель в историческом здании в самом центре. Персонал очень доброжелательный, кровати удобные, всем очень довольны."

"Will definitely be back! Staff was very friendly and helpful, breakfast was good and location was perfect! Love how you can just open your door and see/hear the ocean! Loved watching the sunrise from the balcony!"

"Great customer service. Rick was friendly, funny and helpful. Had a good sleep on the beds. Evening social hour, snacks,& refreshments were nice. Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome! I have two suggestions that would make my rating a 5.  The floors in our room were dirty enough to make my sisters new, clean, white socks black.  The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there. Shower may have been clean, but maybe due to the brown grout, appeared dirty.  We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬 As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up). Overall, despite the negative observations,  we enjoyed our stay, the location,& would stay here again."