Gastgebruiker
20 maart 2024
Arrived at 1030pm with a prepaid confirmed reservation. (Also a Hilton DIamond for what thats worth.) They were oversold and a whole line of people behind me also had no rooms. No apologies and no seeming way to resolve. I had checked in on the app and been allocated a room number. But when I arrived they said they didnt use that system and werent connected to it. Someone else was n teh room I had been assigned. There were only two staff total at the desk and no manager, so one staff member had to try to reach amanager at home. She couldnt figure out what was wrong with the system, nor get a credit card to walk us all to a different hotel. When they found one it was 15 minute drive away - unaccptable for a buisness trip. In the event she became irritated at the tired and frustarted customers (including a family with young kids who had arrived from a long plane ride) who were standing around for an hour plus and just walked off the job -- about as unprofessional as you can get. After an hour waiting around and no end to the fiasco in sight I walked out and found my own alternatvie hotel across the street. Really awful property and treatemnt, Eventually the third party agent that booked the property refunded the reservation though it took almost a week. Do not stay here.
Vertalen