Chrishonna
27 december 2023
The staff at the front desk was amazing. We had to switch rooms 5 minutes after checking in because of how horrible the original room was. It had a foul odor, she shower wasn’t cleaned, the bed wasn’t on the platform, and was insanely dirty. I even took pictures to show the front desk. They were very apologetic on room service’s behalf. The front desk solved that problem immediately. Our second room was better, except room service is terrible. No one replaced towels, collected used towels, or checked the rooms. There was pet dander and dust on every surface in the room (I am aware the hotel is pet friendly) that seems like it had been there forever. The breakfast was good and the kitchen staff was just as friendly as the staff at the front desk.
Vertalen