There appeared to be a misunderstanding between the hotel and Trip.com as we booked the stay with breakfast stated as included but the hotel reception said they had not provided breakfast for a long time, since Covid19 started. They needed to sort this between themselves. However, the manager was gracious to refund us the cost of breakfast at a nearby cafe.
The location of the hotel was near to a number of bus stops for different directions.
The view from our room window was very poor, just an internal air well.
De hele weg 101, eindelijk niet in het motel te wonen, de kamer is geweldig. Het is duizenden kilometers gelukt en er is zo'n goedkope kamer. Verklaart zeer tevreden.
The breakfast was good. The room was clean. They said the pool was 80 degrees but it was closer to 60 degrees. Asked if they could turn up the heat and they said they couldn’t. The hotel is right on the main road in town so traffic can be easily heard.
Room was clean and quiet. Bed was comfortable.
Curtains would not close all the way. Bathroom exhaust fan and one bathroom light fixture did not work at all. Notified management about these upon checkout and they seemed responsive.
Een top locatie om Mount Hood te bezoeken! Prettig hotel, prima bedden. Tevreden over prijs-kwaliteit verhouding. Ik zou hier zeker nog een keer verblijven.
People were nice and my room was clean. Breakfast was better than most buffets but it did cost $10. Bring singles for a tip so you don’t have to stiff a nice waiter
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9,1/10
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8.6/10
Very Good
KKirus24Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.
PPEIRANThis hotel is in a good location, only seven or eight hundred meters away from Washington Square, but there is a train road next to it, the noise is quite big, it will be slightly better at night, there is no breakfast, only a cafe bar sells some snacks
GGuest UserWe were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
GGuest UserThis hotel smells like Christmas morning because of the fireplaces and the scent diffusers, very cool feature I haven't seen anywhere else. Very nice front desk staff, windows that open, fireplaces, and despite an ongoing renovation there wasn't any chaotic banging / drilling or paint, they kept everything very professional. There are 3 different Marriot properties all next to each other in this area, this Residence, the Fairfield and the Courtyard. They all sort of share the same parking lot, it feels secure, although you get some loud cars coming through and this hotel is right off the highway exit, so some people complain about car noise. I didn't notice / mind it that much. For some reason the nightly rates went way up since I stayed here, from around $108 to now over $170 before taxes. At the initial rate, it was an amazing deal and the best Residence Inn by far. At this new price it's still a solid, very clean and professional hotel but I think it's priced too expensive relative to the amenities.
__M1861199****I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
GGuest UserThe ladies working the front desk in the mornings are absolute angels. I can't say enough nice things about them. I don't know if they're the owners of the place but they are the most kind, considerate, mindful, down to earth beings I've met in a very long time. The staff are always so very kind, motherly, considerate and concise. I stay here often since i work on the bridge nearby and I've always had an enjoyable, relaxing, carefree, and unobstructed stay here. Clean rooms, hallways, amenities. I've never had anything to complain about whatsoever. I've said it once before that everybody there deserves a raise because they are an absolute dream team by the way they make the entire hotel run so efficiently and effectively, and go out of their ways every time to make sure my stay is always a breeze. Thank you all so much for everything. Keep up the good work, and keep your heads up high, always.
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