Hotels met Gym in Waikato, New Zealand

The room we received was nothing like the room advertised on your website. We made our booking through *********** based on the photographs, which portrayed a modern, clean, stylish, and well-maintained room. Unfortunately, the reality was completely different. Instead of the fresh, contemporary room shown in the photos, we were given a room that felt old, tired, and poorly maintained. The flooring was covered with worn, old carpets and rugs rather than the clean, modern finishes we expected. The furnishings were dated, the overall appearance was shabby, and the room looked as though it had not been renovated in many years. It felt unclean and lacked the standard of comfort and quality that your promotional images suggested. To make matters worse, the fan in Room 412 was not working, making the room uncomfortable. Throughout the night, every time someone walked along the corridor, the old wooden floorboards creaked loudly, disturbing our sleep. These maintenance issues significantly affected our comfort and overall experience. To be completely honest, the condition of the room reminded us more of emergency housing than accommodation offered by a hotel with your name and reputation. The difference between what was advertised and what we actually received was shocking. We specifically chose your hotel because of the high-quality images displayed on ***********. Those images created an expectation of a premium experience, but the room we received fell far short of that expectation. Had the room been accurately represented, we would have made a different booking decision.

The room was spacious and had a balcony with a view of Lake Taupo. It was very clean, and housekeeping did an excellent job. There's a large parking lot below the hotel, making parking convenient. The path from the parking lot to the hotel is also well-lit. However, some rooms were undergoing renovations, and it was quite noisy in the mornings. This could be disruptive if you're looking for a relaxing vacation. Taupo is located in an earthquake zone, and we experienced a small tremor during our stay. It wasn't major, but it was a bit startling. It's good to be aware of this if you're planning a trip to Taupo; apparently, small earthquakes happen several times a year and are quite normal.

We had a very good discounted price for the night, the room was very comfortable and clean with a good bathroom. Unfortunately the units are not very well sound proofed and in our instance the occupants of the room next door were very inconsiderate and stayed up very late, even after asking them in person to go to sleep at 1am it took another while before it got quiet. With the bar and restaurant next door a very convenient spot

The hotel is in a great central location, making it super easy to get to all the attractions we wanted to visit. The breakfast was really good too, and I appreciated that it was served a bit longer than other hotels, until 11 AM. Plus, there are tons of restaurants nearby, both Chinese and Western, which was very convenient.

While the TV and bathroom in the room were a bit dated, I don't really use the TV anyway, so it didn't bother me much. However, I think the view was absolutely stunning. My friend and I really enjoyed the ambiance, and the ground-floor lake view room had a backyard that opened directly onto the lawn. On the afternoon of our check-in, we not only enjoyed the scenery but also stargazed and admired the moon together that evening, so I had a great time.

Wow! We go upgraded to two bedroom apartment which was really handy since it has washer/dryer plus air conditioning in both bedrooms and open plan living area. Very clean and modern apartment with good appliances (Bosch cooktop, oven, dishwasher, washer and dryer). The apartment is sound proofed. They also have 4 varieties of Zealong Tea Estate teas along with the Zealong cups plus coffee pods. The hotel is next to the lake and shops so it’s quite convenient. My only issue is that outside of night time sleeping hours, the air conditioner would turn off by itself after a few minutes. Other than that, I really enjoyed staying at this hotel and would recommend it to others.

The room was unsatisfactory. Cobwebs and insects on walls, broken & wobbly dining chairs. Even the stair railing to go upstairs is shaky. Chipped bowls and plates. Most serious is that hot water shower is almost impossible! Hot water seems to be limited. It's always freezing cold water! Imagine having soap all over your body and literally freezing just to wait for the hot water to come but yet not enough to rinse off the soap! I gave up trying to shower the next day. And no Aircon on upstairs room. We had to ask for a small fan just to ventilate the room

Stayed many times. Room is perfect for us, nice n clean n spacious and t food in t restaurant is delicious. Also t staff are very helpful n pleasant. Great location too

The front desk staff were very clear about the room's location and driving directions, even circling it on a map for us. They also turned on the AC/heating before we checked in, which was a very thoughtful touch. We received cookies and milk upon arrival. The room floor wasn't very clean, but the bedding was spotless. The room description stated a 1.51m wide bed when I booked, but it wasn't that wide in reality. The restaurant's food was delicious and the service was excellent. Although it's close to the airport, it's not noisy at all; I didn't hear any airplane noise after checking in.

Very comfortable bed and room. Reasonable gym. Excellent breakfast.