4-Starhotels in California, United States

Deducted 1 point from location as there were too many homeless people around that made us not feel safe when walking in or out of the hotel. The room itself were big enough for 2 people and I would commend the staff for being so accommodating helping us to check in early and checking if they have an available twin room available instead of just giving us a King bed when they noticed we were 2 friends together. No bellboy in the hotel so be prepared to lug all your luggages up to your room. They have free breakfast/snacks in the morning and coffee/tea. Overall satisfied with my stay!

My recent stay at Fremont Marriott was a delightful experience from start to finish. The hotel's location was convenient, the accommodations were comfortable, and the staff was incredibly friendly and attentive. However, one aspect of my stay that truly stood out was the breakfast. The hotel's breakfast buffet was impressive, offering a wide range of options to suit every taste. But what really caught my attention was the omelette station. The omelette chef was incredibly skilled and attentive, creating custom omelettes to order with a wide selection of fillings. Each omelette was cooked to perfection, with a fluffy texture and flavorful fillings that made every bite a treat. I had the pleasure of trying several different combinations, and each one was better than the last. The quality of the ingredients was also noteworthy. Fresh eggs, a variety of cheeses, and an assortment of vegetables and meats were all on offer, ensuring that every omelette was a delicious and nutritious start to the day. Overall, my stay at Fremont Marriott was fantastic, and the breakfast omelette was a standout feature that made my experience even more enjoyable. I highly recommend Fremont Marriott to anyone looking for a comfortable and delicious stay in the area.

The hotel is located on a peninsula, with the bay front and back, and the scenery is beautiful. It is a few kilometers away from downtown, so it is convenient to drive to shopping and eating. There is a parking lot downstairs for 30 knives a day. The front desk service attitude is very good, and the check-in is very fast. The room facilities are a bit old, and there is a small balcony with a sea view. The bathroom is generally clean, but a cockroach was found in the bathroom.

This hotel is well-managed. There's a self check-in and check-out on the 3rd floor, and the security guard at the entrance is very welcoming. This is a chain hotel, with locations in both San Francisco and LA. It's right in downtown San Francisco, very close to Union Square, making it super convenient for getting around. The window view is also quite nice.

Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in. I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid. I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it. I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep. Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full. He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help. At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into. Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.

This hotel is elegant and the rooms are clean and comfortable. The service is attentive and thoughtful, and the facilities are complete. I had a very pleasant stay, feeling relaxed and at ease. Plus, it's conveniently located for getting around.

The hotel's location is convenient, about 800 meters' walk to the Civic Center/UN Plaza metro station, and close to Union Square and Chinatown. However, there are many homeless people in the surrounding streets, which makes the environmental smell a bit strong. Although the room is a bit cramped, it is generally clean and tidy. The blackout curtains are excellent, and there are plenty of power outlets near the desk and bed. The bath towels are very new and pleasant to use. Breakfast is served from 7-10 AM, but the variety is simple.

All of the staff seemed really nice. From the moment we arrived and had a friendly greeting from the valet parking worker, to the ladies that we interacted with in reception. The room was nothing special, but by that I mean it had no outstanding features, or any distinguishable traits that would separate it from other hotels The concierge was friendly and helpful, and was very useful in helping us to plan our activities. And the hotel is in a good location to get to the pier or do the 'big bus' tour. But here's the downside. The gym is small, had no steriliser, or wipes, even though one of the rules stated in the gym is to wipe down the equipment after use. And the overall impression of the gym is that it could do with a really good clean from top to bottom. Added to that there's the washing machine and tumble dryer located in the gym. Yes that's right, in the actual gym. Now we were very happy when we read about the hotel having washing machine facilities, but we were slightly surprised at it's location. Another thing was the air con. We stayed in September and although the weather for the season was just starting to cool down after the summer, it was still fairly warm. The air con looked as if it had been fitted in the seventies and made a sound as if it had been running non stop ever since then. It was so noisy that we had to turn it off completely at night time and at different times during the day. On a final point we received news regarding the death of my partner's daughter, which meant that we had to cut our whole vacation short including this leg of the trip. We informed the front desk that we would be checking out one day early. We were not expecting a refund, for that day, but after being told by the member of staff that the 30 dollar a night 'destination fee' would be waived for the night that we were not going to be there, we later found out that this fee had still been added to the final bill. We still have no idea what a 'destination fee' is, but to be charged it when we weren't even at the hotel was extra galling. And what was also strange was the fact they didn't even ask why it was that we had decided to cut our stay short? Would you not be interested to know whether something was wrong with your customers stay, and to know why they had cut their visit short?? A bit of a poor end to a otherwise 'ok' stay at the hotel.

I have to say, I'm really impressed with this hotel's environment and service. The decor is quite new and clean (looks like it's been recently renovated), and the soundproofing is relatively good. You can hear planes passing by, but it's not too loud, which is a significant improvement compared to other similarly priced hotels I've stayed at in the US. They offer a 24-hour airport shuttle that runs every 10-15 minutes, with a bus tracker, and convenient waiting areas at both the airport and the hotel. The ride from the airport to the hotel is about 8-10 minutes. What truly stood out was their thoughtful provision of three different types of water in the lobby, especially since most hotels don't provide any water at all. If you're not planning on frequent trips into the city center, this is an excellent choice. Plus, there are several car rental services within a 5-minute walk of the hotel.

I would like to commend the excellent customer service of the front desk staff especially Nike, Marilyn and the assistant manager, I believe his name is Tommy. They are very caring and went above and beyond just checking me in. Nike assisted us with our printing issues which helped us tremendously in preparing for our association’s event the following day. Tommy, helped me gather my stuff when I transferred to another room the next day due to fire alarm lights that wouldn’t turn off. That’s the only negative experience of my stay. There was a fire drill at 3am. The flashing light didn’t go off after the sound was turned off. The maintenance people had to work on the issue so I got transferred to another room. Tommy’s assistance during the move is much appreciated.