Een goed, relatief nieuw hotel in het centrum. De kamer is ruim en voorzien van alles wat je nodig hebt. Comfortabel bed en kussens. Rustig. Je kunt overal naartoe lopen. Personeel reageert snel op verzoeken.
20 minuten lopen naar TSUM en centrale locaties. Er zijn veel winkels, cafés en supermarkten in de buurt. Op de bovenste verdieping bevindt zich een restaurant met uitzicht.
Het ontbijt is wat karig, maar er is wel voldoende keuze.
convenient downtown location, yet quite quiet; fast check-in check out; 3+ stars facilities; some of the sockets are of UK standard which could be helpful for certain people; central heating is a bit too hot, need to open the window from time to time; bed sheets aren’t changed every 3 days as supposed and the floor could be washed better; gym is the way too small, apart from that all good, breakfast is satisfactory
My stay at the Palace Garden Hotel was truly satisfying overall. I'd say it's one of the most comfortable and value-for-money hotels I've stayed at in the area.
First off, the hotel's location is incredibly convenient. Right next to it is a 24-hour supermarket, so you don't have to worry if you need water, snacks, or daily essentials late at night. Cross one traffic light, and in less than 200 meters, you'll find the famous Russian Cathedral, easily accessible on foot. The surrounding area also has a great vibe. Plus, there's the popular local pastry shop, Kulikov, nearby, offering delicious desserts and bread – perfect for grabbing a cake or enjoying an afternoon tea. For travelers, business guests, or those on a short stay, this location really takes the stress out of things.
The hotel's accommodation environment is also very comfortable. The room decor is simple yet elegant, without overly elaborate embellishments, giving it a cozy, clean, and practical feel. The room gets excellent natural light; the sunshine streaming in during the day makes the whole space particularly bright. The bedding is very comfortable too, with soft, skin-friendly duvets that make you feel firmly supported when you lie down, ensuring a restful sleep. It's also relatively quiet at night, not noisy at all, contributing to excellent overall sleep quality.
What really stood out to me was the hotel's small garden. Although not particularly large, it's meticulously maintained with clean and tidy lawns, trees, and greenery. Sitting under the parasol during the day, enjoying the view and sipping tea, is incredibly relaxing. In the evening, when the lights come on, the garden's ambiance instantly transforms into a tranquil space, perfect for unwinding. Waking up to a view of lush greenery outside the window also puts you in a better mood.
The service was another big plus. The staff were very friendly and patient in their communication. It didn't feel like cold, impersonal hotel service, but rather warm, natural, and friendly. I was pleasantly surprised to find out they offer airport pick-up service – a really thoughtful touch, especially for guests visiting the area for the first time or those with a lot of luggage. It adds a sense of convenience and a feeling of being well-cared for.
Breakfast was also good, simple but substantial enough to meet normal morning meal needs. Room hygiene was well-maintained, and I didn't encounter any discomfort during my stay. For me, the most important aspects of a hotel are cleanliness, quietness, convenient location, and a comfortable bed, and the Palace Garden Hotel excels in all these areas.
Overall, this is a hotel highly suitable for business trips, tourism, short stays, and even long-term occupancy. It offers a convenient location, complete surrounding amenities, clean and comfortable rooms, soft bedding, a quiet environment, and a lovely relaxing garden. Staying here doesn't feel unfamiliar; instead, it has a warm, 'home-away-from-home' feeling. The next time I'm in the area, the Palace Garden Hotel will be my first choice, and I'll definitely recommend it to friends.
Er was keuze tussen de Lulu en Touristan hotels, ik vond het meubilair van de foto in Lulu leuk - we waren helemaal niet boos bij het kiezen ervan, alles was zeker in orde, luxe bedden, super sanitair en een uitstekend ontbijt, wat ik leuk vond het meeste was het personeel - allemaal gouden mensen Zeker een aanrader!
The place is very comfortable, and easily accessible to the major city sites, stores and restaurants! Breakfast has many options, and their is even a casino inside!
Het ontbijt is heerlijk en ik heb goed geslapen. De kamer is ruim en erg fijn. Het informatiepersoneel spreekt goed Engels.
Ik vind het hotel vooral fijn omdat het er rustig is.
Проживали с 12 по 16 февраля. Отель чистый и уютный, номера комфортные, персонал вежливый. Выезжаем с хорошими впечатлениями и с удовольствием приедем сюда ещё раз. Рекомендуем.
Uitstekend
22 beoordelingen
9,3/10
Prijs vanaf
PKR 17.601
per nacht
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8.7/10
Very Good
SSarah H.Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them.
Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there.
We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.
GGuest UserThe worst experience ever in my life. I am willing to bear all legal responsibility for the facts I have stated.
At approximately 2:30 a.m., an unknown man entered my room without authorization. This is an extremely serious security breach. Had I been a female guest sleeping alone, or had I been asleep with valuables exposed, the consequences could have been far worse. If my belongings had been stolen while I was asleep, what protection or recourse would I have had as a Wyndham guest?
This incident occurred in the middle of the night, when guests are most vulnerable. I consider myself fortunate that nothing worse happened. However, I was unable to sleep for the remainder of the night due to fear and anxiety. Even today, I do not feel secure leaving my belongings in the room. I have had to carry my laptop, passport, and all valuables with me because I no longer trust the hotel’s security procedures.
What further disappointed me was how the situation was handled. When I rushed to the reception immediately after the incident, the only response I received was a brief verbal “sorry.” There was no explanation, no reassurance, and no immediate action taken to address my concerns. Additionally, my keycard had been revoked without notice, forcing me to return to the reception again.
As of today, no manager has reached out to me in person to provide a formal apology or explanation. The absence of proper follow-up makes the situation even more concerning. If hotel management considers this a minor mistake, that is frankly alarming. As I wasn’t able to sleep at all due to the hotel mistakes
And they reject to refund me for the first night’s accommodation fees. And until now, I don’t receive any official apologies from them.
Be careful, what happened to me might be happen to you as well.
GGuest UserI used this hotel for a business trip and had a very positive experience.
Location & Dining: The location is excellent for dining options. There are two cafes directly across the street, and additional restaurants and cafes in the neighboring block, making meal times very convenient. While the on-site restaurant was under renovation and unavailable, the hotel provided a free breakfast voucher for a nearby café, which was a great alternative. I'm excited about the future, as the renovated restaurant is expected to become NAVAT, a highly-regarded establishment in the city. I look forward to staying here again after the renovation is complete!
Amenities & Comfort: I was very appreciative of the complimentary amenities in the room, including the free bottled water, electric kettle, and supplies for coffee and tea. The restroom and shower were clean and very easy to use.
Service: The hotel staff were friendly and incredibly helpful. They promptly handled my sudden request for a taxi and provided very detailed and useful information about the city. Their hospitality significantly enhanced my stay.
Overall: Highly recommended. A very comfortable stay with exceptional service and a convenient location.
LLululala77Very comfortable bed!! The bed itself is 5star hotel bed.
Its height is quite high. So when I lie down on the bed, I jumped on it. Hahaha
There is bath clothes, too . Very nice facilities.
There are many buses around this area, you can use bus here easily.
Specially the breakfast is truly brilliant 👏🏻
There are so many types of food on the breakfast.
The girl who works during breakfast is very friendly and kind. Thank you!
This hotel has good facility + amazing breakfast !
GGuest UserThe breakfast was varied and well-chosen. As a traveler, I felt comfortable and safe. The reception was always staffed and friendly. It was a bit noisy in the hotel room due to outside fans, but I was able to change rooms. There's a supermarket and several cafes across the street. I'm very satisfied!
DDavid_Zhu01The hotel is in a good location with good amenities nearby. It's a newly renovated hotel, but the overnight stay was particularly poor. I often heard noises and was often woken up. The breakfast was so-so, but worth the price.
KKhongorzul_TIt was a lovely hotel not far from the airport, the main star of my stay there was the front desk staff, especially Mr. Malik who speaks excellent English and an amazing problem solver. I was looking for a city to city ride without any Kyrgyz or Russian and he helped me to secure it without any problem. He even helped me to dodge suspicious and ridiculously overrated taxi drivers Thanks to him, my travel was smooth and joyful. Also the breakfast was delicious. Overall, a very good experience.
GGuest UserMy stay at the Palace Garden Hotel was truly satisfying overall. I'd say it's one of the most comfortable and value-for-money hotels I've stayed at in the area.
First off, the hotel's location is incredibly convenient. Right next to it is a 24-hour supermarket, so you don't have to worry if you need water, snacks, or daily essentials late at night. Cross one traffic light, and in less than 200 meters, you'll find the famous Russian Cathedral, easily accessible on foot. The surrounding area also has a great vibe. Plus, there's the popular local pastry shop, Kulikov, nearby, offering delicious desserts and bread – perfect for grabbing a cake or enjoying an afternoon tea. For travelers, business guests, or those on a short stay, this location really takes the stress out of things.
The hotel's accommodation environment is also very comfortable. The room decor is simple yet elegant, without overly elaborate embellishments, giving it a cozy, clean, and practical feel. The room gets excellent natural light; the sunshine streaming in during the day makes the whole space particularly bright. The bedding is very comfortable too, with soft, skin-friendly duvets that make you feel firmly supported when you lie down, ensuring a restful sleep. It's also relatively quiet at night, not noisy at all, contributing to excellent overall sleep quality.
What really stood out to me was the hotel's small garden. Although not particularly large, it's meticulously maintained with clean and tidy lawns, trees, and greenery. Sitting under the parasol during the day, enjoying the view and sipping tea, is incredibly relaxing. In the evening, when the lights come on, the garden's ambiance instantly transforms into a tranquil space, perfect for unwinding. Waking up to a view of lush greenery outside the window also puts you in a better mood.
The service was another big plus. The staff were very friendly and patient in their communication. It didn't feel like cold, impersonal hotel service, but rather warm, natural, and friendly. I was pleasantly surprised to find out they offer airport pick-up service – a really thoughtful touch, especially for guests visiting the area for the first time or those with a lot of luggage. It adds a sense of convenience and a feeling of being well-cared for.
Breakfast was also good, simple but substantial enough to meet normal morning meal needs. Room hygiene was well-maintained, and I didn't encounter any discomfort during my stay. For me, the most important aspects of a hotel are cleanliness, quietness, convenient location, and a comfortable bed, and the Palace Garden Hotel excels in all these areas.
Overall, this is a hotel highly suitable for business trips, tourism, short stays, and even long-term occupancy. It offers a convenient location, complete surrounding amenities, clean and comfortable rooms, soft bedding, a quiet environment, and a lovely relaxing garden. Staying here doesn't feel unfamiliar; instead, it has a warm, 'home-away-from-home' feeling. The next time I'm in the area, the Palace Garden Hotel will be my first choice, and I'll definitely recommend it to friends.
AAnonymous UserThis was my second stay at the hotel and I would not recommend if you are sensitive to smoke smells. The hotel seems to cater to many Chinese tourists whom seem to smoke quite a bit despite the hotel being non-smoking. Management should try to fix the problem. When we complained; they said there were no more rooms and offered no solution. Only when pushed they claim they would help, which was only an open window, and it did not make a major difference. Also location is sub optimal, you needed a taxi to go anywhere meaningful. Also hotel seems quite dated but basic amenities were there. Simple breakfast.
AAnonymous UserPerfect location, clean rooms with comfortable beds. The room is small, but at this price/quality ratio and solo traveller, it’s not an issue. The luxurious restaurant with city view offers excellent breakfasts, really worth staying here.
Drawbacks include a bit leaking showerhead and poor sound isolation
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