4-Starhotels in Ontario, Canada

Very nice room   Coffee maker in the room would have been a great addition but overall a very comfortable bed and clean room made for a good night’s sleep.  Thank you!

The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions. The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is  weird and could be  plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable. The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel. Important suggestion: because the hotel is attached to other businesses, security is important. 1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.  2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors. Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.

Een hotel waar je de majestueuze Niagara Falls van dichtbij kunt bekijken, is een perfecte keuze. De hotelkamer voldoet volledig aan de normen van een sterrenhotel. Het is comfortabel, schoon en hygiënisch. Zittend voor het raam kunt u genieten van de lichtshow van de waterval en de feestelijke sfeer van Kerstmis, waardoor een warme, harmonieuze sfeer ontstaat. en vredig landschap. Het hotel biedt parkeergelegenheid en een heerlijk ontbijt, waardoor het de eerste keuze is voor reizen en vakanties.

Room is spaciously and location is convenient. Gas station is just a few steps away with Tim Horton where one can get coffee and bkft

Fantastic stay! The hotel has a wonderful environment, and the surroundings made it easy to relax and enjoy every moment. Combined with friendly staff and great service, it was an absolutely memorable experience. Highly recommended!

The room was clean but quite outdated, with a musty odor, reminiscent of damp towels. The bed and pillows were comfortable, which was a plus. However, there were no toothbrushes, toothpaste, or slippers provided. The coffee machine in the room had water pooled in the tray, likely from the previous guest's usage and it appeared never have been cleaned. Additionally , there was no hot water kettle or bottled water provided in the room which was disappointing.  The lobby, corridors, and other public areas had a strong smell of bleach, which was overwhelming. The buffet breakfast was a highlight. For CAD$20, it offered a wide selection, and the quality was excellent, making it a great value. Service was a bit of a mixed bag. Restaurant staff, especially Erica, was fantastic—attentive, polite, and thoughtful. She checked in with every guest to ensure they were satisfied with their meal. Unfortunately, some of the male staff seemed to be less eager to serve non-Caucasian guests, which was disappointing and made the experience feel less welcoming. I also want to give a special mention to Chitra at reception. I arrived early, and she went out of her way to accommodate me, even managing to arrange an early check-in. She also informed me about the late check-out benefit available to IHG members, which the other male receptionist had not explained when he simply rejected my request. Overall, the hotel is somewhat pricey, but the breakfast and service (especially from Erica and Chitra) made up for some of the other shortcomings.

Fantastic hotel with friendly and helpful staff, clean and tidy and excellent location. This hotel added to our experience in Toronto and we will definitely stay here again when we return. Great amenities. The hotel room was excellent t with great furniture and a very comfortable bed. View from our room was outstanding.

Such a beautiful place, close to everything, an amazing breakfast dining , good service. Front desk was someone new she didn't give right directions to two disappeared people, no porter but we did get someone to help when we did get a trolley and they also gave wrong directions to parking ut we figured it out a d the rest was an amazing stay. Very damp in the room but I guess it's all part of being that close to falls.

Upon check-in, the 2 bedroom suite turned out to be a family suite with 2 Queen beds in the same room and a sofa bed in the other and with only 1 bathroom! Not suitable for us, 2 adult couples, to stay in. Upon our request, the hotel staff changed us to another “2 bedrooms” suite with a king size bed in each room and with 2 bathrooms. This turned out far better than the earlier room. But this room was on a higher floor and a better view of the Niagara Falls. So we had a wonderful memorable 1 night stay!w

I have no issue with the place except twice now...first time I booked i requested a jacuzzi tub and didn't get it...this time I requested a queen bed and got a double A double which is to small for my husband and I to sleep in because we are used to a queen Needless to say...it was a very long night of broken sleep Extremely frustrating