4-Starhotels in Tasmania, Australia

Overall, a pretty terrible experience – definitely avoid this place: 1. I arrived at the hotel around 10 AM and was told I absolutely couldn't check in until 3 PM, with zero flexibility. 2. The hotel itself is quite low-end, and the management is very haphazard and chaotic. During the day, there were a bunch of workers doing what looked like painting or renovations, and the entire hallway reeked of banana oil. 3. After being out all day, I finally checked in around 11 or 12 PM. I had booked an executive room, but they immediately told me there was only one left, clearly trying to pull a fast one. Since I had my child with me and just wanted to rest, I didn't argue then. Later, I tried to claim a refund for the price difference through Ctrip, which was a very reasonable request. However, after Ctrip contacted the hotel, they actually lied and claimed they had offered me breakfast, which was a blatant falsehood. 4. The hotel's cleanliness was mediocre, and the facilities were quite subpar. When I checked in that night, there was a crowd of dirty-looking Sri Lankans lining up to check in. 5. The safe in the room lacked basic instruction labels. I tried to use it a couple of times and ended up locking my belongings inside. Around midnight, a staff member came to open it with a master code, then told me he was leaving and that I'd have to ask another staff member the next day for proper usage instructions. I took a few photos – seriously, steer clear of this place!

Very good stay in general. Around 10 minutes walk from all the day trip pick up locations (e.g. Brooke Street Pier). The facilities were amazing and the front desk staff members were all very supportive and helpful. Loved the welcome cookies!! The room was big and we received daily clean ups. We visited the pool and also utilised the gym during our stay as well - very good facilities. The bathroom wall was a bit think as we could vaguely hear people next door, but the room was completely fine - could not hear a thing. Would recommend to all types of travellers and will definitely stay again if we are visiting Hobart again!

One word: fantastic! The room was amazing, right by the water with views of the bay. The hotel's location offers incredible panoramic views of the surrounding mountains and sea. In the mornings, we even saw starfish, oysters, and sea anemones in the water. On our last day, we spotted a sea lion basking in the sun – so cute! The environment is unbeatable, transportation is convenient, and the front desk staff were very friendly. The only minor drawback is that bottled water isn't complimentary.

I've been to Australia three times, but this was my first trip to Tasmania. I traveled solo, taking a 2.5-hour drive from Hobart to Launceston in the north. I stayed at this Best Western Plus for two nights, and my overall experience was very good. **Cleanliness:** Very clean, and housekeeping cleans daily. If you're staying multiple nights and don't need cleaning the next day, you can hang the 'Do Not Disturb' sign on your doorknob, and they'll give you an 8 AUD meal voucher for breakfast at the restaurant. **Facilities:** Standardized beds and a bathroom. The room was spacious, very comfortable for one person. The bathroom had bath towels, regular towels, and hand towels. Laundry supplies were also provided. The minibar offered free tea bags and instant coffee. Two complimentary bottles of mineral water were in the room, with additional bottles costing 4 AUD each. The parking lot 🅿️ was quite large. **Service:** Breakfast was a continental breakfast, including bread, butter, jam, milk, and oatmeal.

Extremely Terrible Experience – Inhumane & Unacceptable Service I am writing this review to strongly condemn this hotel’s extremely cold-blooded and unethical service, and to warn all travelers never to stay here. 1. Inhumane treatment of an elderly guest with serious health conditions Check-out time is 10:00 AM, which is already unreasonably early. It was raining heavily that day, with nowhere to go. My father, nearly 70 years old, with 3 heart stents and long-term hypertension, felt unwell and exhausted from the trip, and desperately needed to rest longer. I communicated politely multiple times and even offered to pay extra to extend check-out until 12:00 noon, but was ruthlessly refused every time. I had already checked out one of the two rooms early; I only asked to keep one room for my father to rest. The staff were extremely harsh, rigid, and totally lacking in empathy. They only allowed a 1-hour extension until 11:00 AM, and spoke to me in a very severe and accusatory tone, as if we had committed a mistake. 2. Severe service failure upon check-in I had asked Ctrip to inform the hotel 3 DAYS in advance that I booked two rooms, one requiring twin beds. However, I still had to wait 2 FULL HOURS for them to rearrange the beds on the day of check-in. 3. Extremely poor value for money I spent over HK$9,000 for two rooms for one night, only to receive zero care and respect for an elderly guest with serious medical conditions. This hotel has no compassion, no service ethics, no humanity. Absolutely unacceptable. Strongly NOT recommended. 极差体验 —— 冷漠无情、毫无医德的服务 我写这条评价，是为了强烈谴责这家酒店极其冷血、毫无职业道德的服务，并警告所有旅客千万不要入住。 1. 对高龄重病长辈冷漠无情 酒店退房时间为上午10点，本就远早于大多数酒店。 当天下大雨，无处可去。 我父亲年近70岁，心脏装有3个支架，长期高血压，旅途劳累身体不适，急需多休息。 我多次礼貌沟通，甚至主动提出付费延到12点退房，均被无情拒绝。 我已经提前退掉一间房，只希望保留一间让父亲休息。 工作人员态度极其强硬、冷漠、毫无同理心。 最终只勉强同意延到11点，且语气严厉、态度恶劣，仿佛我们犯了错。 2. 入住服务严重失职 我已提前3天通过携程明确要求：两间房，其中一间为双床房。 结果入住当天仍被迫等待2小时，酒店才临时拆分床铺。 3. 性价比极差、体验恶劣 我一晚两间房共消费9000多港币，却换来对高龄病患客人的无视与不尊重。 这家酒店毫无同情心、毫无服务底线、毫无人情味。 完全无法接受，强烈不推荐！

We didn't notice that we needed to check in before 6pm. When we arrived at the hotel after the Cradle Mountain hike, it was just over ten minutes. At first, we thought we had found the wrong entrance to the reception (it was a regular hotel, not a B&B, so we didn't expect that we couldn't check in so early. The sun didn't set until 8pm). There were two staff members sitting at the reception counter (glass door, visible from the outside), and no matter how we knocked or gestured, they just shook their hands. There was a small iron box on the door that needed to be opened with the password given in the email, and there was a key inside. But there were several big words in my email: Unable to display the content of the email! There was no way, we called the hotel, but they didn't answer and transferred the call to voice, so we had to leave a message. Just when we were about to contact Ctrip, the people inside finally came out, opened the iron box, and gave us the key. How arrogant!!!

The hotel itself is very beautiful, great location as well. However the room feels very stuffy, the balcony is locked only a small window is left open and the screen window is incredibly dusty, I don’t think it’s ever been cleaned. Also the housekeeping is very unprofessional, she came straight in without even knocking the door around 9am while we are still sleeping, just saying hello when unlocking the door. Unhappy about that.

Since we arrived in the early hours of the morning, the hotel was very accommodating. Knowing my wife is pregnant, they allowed us to check in a little early so she could rest properly. Overall, it was good, aside from some noise. However, I think this is due to poor soundproofing, which seems to be a common issue across Australia. Essentially, it's very convenient, with a bus stop and light rail station right downstairs, making it easy to get to different attractions.

Facilities: Decent. The fireplace hums a bit when it's on at night. The bathroom has a heat lamp and a jetted tub. The room itself is quite warm, but there's no phone signal unless you have a Telstra SIM card. Wi-Fi is only available in the lobby, and the lobby closes. Cleanliness: The bathtub had a bit of dust, but everything else was very clean. Environment: Great! We saw wombats and wallabies in the bushes. The whole place has a charming retro vibe.

A quaint hotel close to the historic Port Arthur site. We were given a cosy 2 bedroom apartment with kitchen, lounge and dining area so we cooked the food we already had. Great service from the reception staff. Can't comment on the restaurant as we didn't eat there. I would definitely stay there again. No hesitation in recommending this budget hotel for accommodation.