Hotels met breakfast in Niigata Prefecture, Japan

"I’m giving my honest opinion. This is my first unsatisfied review for a hotel room. I was very disappointed by the room for the price I paid. I paid more for this room than what I paid for luxury upscaled room near Tokyo Disney. The photos online were very deceiving. When I entered my room, it was gross, i cringed, and my toes curled. I didn’t want to put my belongings down. The carpet was old and disgusting. The pull out couch bed was gross. There were stains on the couch back rest and the mattress. The sheet for the mattress was too small it didn’t cover the stained mattress. The beds were hard and didn’t feel clean. The shower curtain had a bad odor. The room was very dated. Since this hotel is pretty secluded and other hotels were booked we had to make do. I’m glad we only stayed one night. On a better note, the staff were very friendly and service was great. Location for skiing was amazing, and the free shuttle bus was fabulous. Naeba Prince Hotel really need to do better with their rooms. I was looking forward to bringing my entire family of 14 to stay a few nights next year, but after seeing the rooms, I will not stay here again unless they renovate their rooms which are in dire need of upgrades."

"Overall great experience over three nights, loved the public and private bath, great hospitality, room was spacious and very clean. Two issues : walls are very thin and a noisy neighbor can very quickly drive you crazy (experienced during first night) and the blinds are not fully blacked out, leaving early morning lights waking us up (a matter of taste and minor issue)."

"We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out. Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather. The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone. While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!"

"The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option.  I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again. The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold. Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.  The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage. In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back."

"Older property but kept clean and very good customer service. Nice breakfast for very reasonable price and nice onsen on top floor with inside and outside baths. It’s about 10mins walk to Echigo-Yuzawa station but after telling the hotel our arrival time they picked us up from the station. You can also catch the Naspa shuttle bus from a stop about 4 mins walk up the road."

"非常好的溫泉酒店！ 整間酒店都很乾淨清潔，房間很大很舒適，設有兩個洗臉盆非常方便。 溫泉要通過天橋到對面大樓，溫泉水很熱，但可惜露天風呂並不是真的露天，因為周圍都有建築物，所以露天位置是有遮擋的，只能感受外面的冷空氣。 一泊兩食的食物非常豐富，份量超級多。 這間溫泉酒店很讚，職員也很友善及有禮貌，沒有任何不好的地方！"

"Great stay, had free breakfast and free bicycle rentals. Room was simple but clean. 3-4mins walk to the station."

"Wonderful hotel, very clean, comfortable and great location. The front desk staff was just lovely and made us feel very welcomed and helped us with parking our bicycles in a secure and sheltered area. 100% would come back."

"The cabin we stayed with a king bed is very nice. The staff are very welcoming and speak good English too. The onsen is my favorite. As it was off peak, not crowded. The dinner and breakfast top up was very worth it as well. We ate very well and enjoyed the fireplace outside the restaurant afterward. Rem to check out the merchandise and the Snow Peak Museum nearby. I hope to come back again one day."

"The room is outdated style of Japanese room design. When we reach the Echigo Yuzawa station there are no more JR train at 21.45 at nite, we have to take a taxi to the hotel. The transportation is a big issue as the hotel shuttle last bus is at 4.30pm. Good point is children can play snow just doorstep outside hotel. Stayed there for two nites which is enough to explore. Not much tourist was found there. Mostly is local. Prefer to stay at modern type of hotel with the same price. During winter it get dark around 4.30pm, so only can go to the Onsen at nite."