Hotels met breakfast in Nagasaki Prefecture, Japan

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

The location is superb as it's a hotel right inside Huis Ten Bosch. At check-in, all guests receive a passport for the next day, which is a great deal. Another excellent perk for hotel guests is being able to ride popular attractions from 9 AM the following morning. I also loved being able to walk around and take photos in Huis Ten Bosch even after closing hours. Our room had four beds and was spacious, but it felt quite old. The amenities were by Laura Ashley, and having a hair scrunchie was a fantastic touch.

The hotel is decent for a one night stay. Though I would describe the interiors of the room as pretty retro and dated in the 90s. The hotel staff are very warm and friendly, and the room is clean. It’s acceptable for a short stay. The hotel is only a stone throw away from Huis Ten Bosch’s entrance where you need to get your tickets. And you can return to the hotel via the back gate. There’s a Lawson near Huis Ten Bosch’s entrance as well. I would say it’s probably a 3 minutes walk. Carpark is available directly in front of the hotel, with charges at 1000¥ per night. There’re carpark wardens to guide you. Would return for a fuss free stay if I were to visit Huis Ten Bosch again.

It's located on a pretty steep hill, and there isn't much commercial activity around. You'll need to take a bus to get into the city center. There's a bus stop right outside the hotel, conveniently named after the hotel itself. Make sure you get off at that stop; getting off even one or two stops earlier will mean a steep climb. It's not far from the summit of Mount Inasa, and there's a direct bus. If you miss the bus after enjoying the night view, a taxi back to the hotel is only about a 5-minute ride and reasonably priced. The hotel's own free rooftop observation deck is absolutely amazing, and enjoying a drink and the night view in the lounge is also very pleasant. There's a shuttle bus service from the hotel to Nagasaki Station. There's also a hot spring (onsen).

The hotel location is good for sightseeing, close to some attractions and public transport access.  The room is quite spacious for Japanese standard. Interior of the hotel is very beautiful. Would like to comeback again whenever I visit Nagoya.

The location is fantastic, very convenient for getting around, right by the 'Ohuraigashi Station' tram stop. The surrounding area is also very pleasant. The room isn't large, but it's perfect for two people, well-equipped, clean, and the bed and pillows are comfortable. The front desk staff are polite, efficient, and speak English. There was no additional accommodation tax to pay upon check-in.

Stayed one night in this hotel, the interior is new and clean. The mini self service cafe at the reception is very welcoming, they even provide take away cup for guests to bring the coffee/tea to the room, I find this is a thoughtful gesture. This hotel has good variety of amenities, the room is compact and functional, good for solo travelers. There is a microwave in the room to heat up the food, and humidifier at the common area if you ever needed one. I personally like the public bath a lot, especially the outdoor pool. The room has the body wash and shampoo, other toiletries can be self service from the reception. Not forget about the location, just a stone throw away from 2 tram stations, basically you could travel around Nagasaki from these 2 tram stations. One thing worth mentioning is, the bus no 5 that goes to Inasa-yama park cable care and slope care station, is just few minutes from the hotel, which is a pleasant surprise and saves me a lot of time when I was trying to find my way to the park. Overall, I had a pleasant stay in this hotel, highly recommend it!

A very comfortable hotel located just about 400 metres from Nagasaki Station, with a tram stop, bus stop, and a convenience store right at the doorstep. Getting around is incredibly easy, as it sits right in the heart of everything. Glover Garden, the Atomic Bomb Museum, Peace Park, and Chinatown are all just a few tram stops away. You can even walk to Mt. Inasayama in around 10 minutes, which makes visiting for the famous night view especially convenient. The room was clean and cozy. The public bath was spacious, with multiple tubs to choose from. There are also laundry and dryer machines available (three of each), though you may need to time your usage a bit. The breakfast was excellent, especially for those who enjoy Japanese-style options. It included a rotating selection of Nagasaki specialties such as champon, Goto udon, and sara udon. There were also breads, salads, and made-to-order egg dishes. However, it might feel a bit pricey if you do not prefer Japanese-style breakfasts, as they make up around 60% of the selection.

Staying at Hotel Indigo Nagasaki Glover Street was a highlight of our trip to Nagasaki. The hotel is beautifully designed with a distinct British colonial character that fits perfectly into the historic Glover Garden neighbourhood — stepping outside, you’re just moments from Oura Cathedral and some of Nagasaki’s most iconic sights. The rooms are immaculate, stylishly appointed, and the bathrobes were a lovely touch after a day of sightseeing. Breakfast at Restaurant Cathedréclat — set inside what feels like a converted chapel — was a real experience in itself, with a tasty Japanese option that was genuinely delicious. The staff deserve a special mention: attentive, professional, and genuinely warm. Service was flawless from check-in to check-out. The only minor thing I’d flag — and it really is minor — is that the pillows are on the thin and soft side, which might not suit everyone who prefers a bit more support. A firmer pillow option would make this hotel absolutely perfect.

The most comfortable hotel of our Japan trip so far. The beddings are so comfortable we had the best sleep here. The rooms are well thought out and designed. Lots of surface to put things, lots of hanging area for towels and clothes, something most hotel overlook. Will definitely recommend.