Hotels met bar in Massachusetts, United States

I recently stayed at the DoubleTree by Hilton in Westborough, Massachusetts, and I came away genuinely impressed with the entire experience. It’s not often that a hotel balances comfort, service, and convenience this well, but the DoubleTree manages to pull it off in a way that makes the stay feel both easy and enjoyable. From the moment I arrived to the moment I checked out, everything felt smooth, intentional, and welcoming. Right away, the staff made a strong impression. Check-in was quick and efficient, but also warm in a way that didn’t feel forced or scripted. The team at the front desk was attentive, friendly, and happy to answer questions. And yes, the signature warm cookie absolutely lives up to the hype. It’s a small gesture, but it sets a surprisingly positive tone, especially after a long trip. My room was clean, quiet, and thoughtfully arranged. The bed was extremely comfortable—firm enough for support but soft enough to feel restful. The linens were crisp, the pillows were perfect, and the blackout curtains actually kept the room dark in the morning. The bathroom was spotless and stocked with quality toiletries, with great water pressure and plenty of hot water. I also appreciated how quiet the room was. Whether it’s the layout or the construction, I barely heard any hallway noise, which made it easy to relax and sleep well each night. One of my favorite parts of the stay was the indoor pool. A lot of hotels list “indoor pool” as an amenity, but not all of them are worth using. This one absolutely is. The pool area was clean, well-maintained, and comfortably warm. The water temperature was ideal, and the space never felt crowded or noisy. Whether someone wants to swim laps, relax after a busy day, or let kids burn off some energy, the pool is a standout feature that really enhances the stay—especially during the colder months in Massachusetts. Another major highlight was the breakfast buffet. I’ve experienced hotel breakfasts that feel like an afterthought, but the buffet at the DoubleTree Westborough was genuinely impressive. There was a wide variety of options—fresh fruit, pastries, yogurt, oatmeal, scrambled eggs, bacon, sausage, potatoes, cereals, and more. Everything tasted fresh and was replenished frequently. The staff kept the dining area clean and welcoming, and there was plenty of seating. Starting the day with a filling, high-quality breakfast right downstairs made mornings easy and relaxed. The location of the hotel is also excellent. It’s close to major highways, shopping centers, and restaurants, yet tucked away enough to feel peaceful. Parking was plentiful and free, which I really appreciated. Whether you’re visiting for business, traveling with family, or just passing through the MetroWest area, the convenience works well for any type of trip. Overall, my stay at the DoubleTree Westborough was outstanding. The welcoming staff, comfortable rooms, great indoor pool, and excellent breakfast buffet all came together to create a stay that felt effortless and genuinely enjoyable. I’d happily return and strongly recommend it to anyone visiting the area

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience

This Westin was a pleasant surprise on our trip. Boston's prices are high, especially on weekends, so most hotels were expensive. We settled on the Westin after weighing our options. Once we arrived, we found the location to be excellent, right on Copley Square, directly opposite the library and Trinity Church. It's just a few minutes' walk to the start of the Freedom Trail, and convenient for getting to the beautiful shopping streets and Chinatown. The room was spacious, simply furnished, and clean. The hotel restaurant also had good food, and the staff were very enthusiastic. When we checked out, they even called my daughter by her name to say goodbye. Highly recommended!

It's just an ordinary business hotel, just stay for a while, it's very quiet, but the room facilities are a bit old, but the bedding and everything are clean, overall it's good, nothing to complain about

This Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude. There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel. Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation. In short, you don't need to live here if you don't want to watch the game nearby.

I arrived at the hotel after 11 PM. I had specifically requested a room with a good view when I made the reservation, but the next morning, when I opened the curtains, all I saw was a wall. I was too lazy to change rooms, so I just made do for a few nights. One morning, there was a loud drilling noise at 9 AM that lasted on and off for about an hour. I contacted the front desk, and they just said they'd check on it, but the noise didn't stop, and I never received any follow-up. The room was also very small. On the positive side, the location is excellent; it's convenient to go anywhere and it's connected to a large shopping mall, which is great for shopping and dining. Overall, it's okay, but the front desk service could use improvement.

Had such a wonderful experience here, we went on a little weekend getaway before our first baby comes, firstly they gave us a complimentary upgrade to our room, my honey and our friend enjoyed the bar drinks and were served their beverages in the timely manner, breakfast the next morning, the food was delightful and was brought directly to our room for us. Check in and out was made so easy with the kindest front desk attendants. The view from our room was incredible! 10 out of 10 will be staying here when we find ourselves in Boston again.

Good environment, the room is fully functional, clean, breakfast is good, the price is reasonable under the current hotel price in Boston

This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.

The location was great for us to do all we needed. It is possible to walk to most places but is also easy to get an Uber. Staff were really friendly and helpful. The room was fine, but the bathroom a bit tired. Someone had stuffed toilet roll into the door stop and there were patches to the shower, but otherwise it was fine. The warm cookies on arrival were a lovely touch, as were the chocolates left in our room on the second evening. There is a small gym, suitably kitted out, but guests can also use the YMCA gym in operating hours.