Hotels met bar in North Sumatra, Indonesia

The environment is good, located in the heart of Medan, close to shopping malls and not far from the Medan city rail station. Taxis are also convenient. It's worth noting that Medan Airport is quite a distance from the hotel, about a 1-hour taxi ride.

I didn't know that the room type I booked was at the other far end of the apartment building. Not only did I feel cast aside due to the distance, but the lobby area didn't look anything like a hotel. I barely saw any hotel staff around until the day I was checking out. The room was big, but for the most part, it looked dated, particularly the kitchen and the bathroom. The kitchen was equipped with only a bread toaster, a frying pan, a wooden spoon (that really looked like it was time to replace), two glasses, two sets of cutlery, a teapot, and a small creamer pot. There was no electric kettle, not to mention coffee cups. There was no dish towel and again, not to mention kitchen soap. One cooking hob didn't work while the other kept beeping when switched on and stayed cold. There was a mineral water dispenser, but the water from the hot tap was only 70% hot. You can't make a cup of coffee or tea with water that isn't hot enough. I didn't have a good experience when making phone calls to book the 3-hour city transportation. I had the same experience on the first morning when I asked about the breakfast that was to be sent to my room. It was set to be delivered at 9 a.m. I made a call at 9:05 a.m. and was told that they would prepare it right away. When delivered, there were a few missing items: fresh milk for my coffee, orange juice, and a teaspoon for the coffee. I had to make a call again to request them. (I had already mentioned to the staff the night before what I would like to have for my breakfast.) On the next day, I made a call at 6 a.m. to request the same type of breakfast to be sent to my room at 9:30 a.m. Hours later, close to 9:30 a.m., I made a call to room service again to inquire if they were sending my breakfast already. My call was passed from one person to another until the third person who spoke to me seemed unaware of my 'order'. By this time, I was very upset. He said he would attend to it right away and have it delivered to my room in ten minutes. By the time it arrived, it was 9:58 a.m. Nonetheless, the chicken porridge on both mornings were absolutely delicious. The Soto Medan which I ordered as a room service was tasty too. My sleep on both nights was pretty uninterrupted despite the honking from the heavy traffic. On Sunday, after my Fajr prayer at 6-ish, there was music, announcements, etc., from an event downstairs that lasted for three hours. During checkout, staff was going to hand me 800,000 IDR until I told him that I had only made a deposit of 500,000. It was then I realized the amount written on the deposit receipt; the number 5 looked more like an 8. That must be why he wanted to return a security deposit of 800,000. He was grateful when I told him about the amount I made as a deposit and I told him to give feedback to his colleague about her handwriting (the one who did my check-in was a female staff). Overall, this hotel was just alright for me. The lobby, front desk, and the staff at these two parts of the hotel were great. If there were a next time for me, I'd try the hotel side instead of the apartment, but it's likely there won't be a next time here.

We stayed here this time for 3 nights. We had stayed here a couple of times before. The hotel maintains its hospitality, warmness and courtious reception of customers. It was quite easy to check in and out. The staff from front desk to housekeeping were friendlyand warm. There are little things that should be paid attention to such as the menu for breakfast.. Although the spread is good but there should be some variation/changes. Overall staying here you get value for your money.

Booked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).

Grand Sakura Hotel Medan is a comfortable and convenient place to stay, especially for families visiting the city. Located in a strategic area in the center of Medan, the hotel provides easy access to shopping centers, restaurants, and transportation hubs, making it very practical for travelers with children. The rooms are spacious, clean, and equipped with modern amenities such as air conditioning, flat-screen TV, minibar, and free Wi-Fi, ensuring a relaxing stay for all guests. One of the highlights of the hotel is its friendly and helpful staff who are always ready to assist guests with their needs. The hotel also offers several facilities that families can enjoy together, including restaurants serving Indonesian and international dishes, a fitness center, sauna, and entertainment options such as karaoke. Families will appreciate the daily breakfast buffet with a variety of menu options that suit both adults and children. In addition, the hotel provides shuttle services to nearby shopping malls and important locations, making it easier for families to explore Medan without worrying about transportation. Overall, Grand Sakura Hotel Medan offers a pleasant combination of comfort, strategic location, and family-friendly facilities. It is a great choice for travelers who want an affordable yet comfortable hotel while spending quality time with their family in Medan.

This hotel represents exceptional value for money, with quality rooms and exceptional services. I stayed 3 nights in April 2026, and i have wonderful view on the 8 floor. This trip was combination of business and pleasure. The breakfast had a range of options, catering for western and Indonesian tastes. However, it would be nice if milk was refrigerated, as with other Marriot group properties in Bal. There is a supermarket across the street and very large hypermarket about 5 minute walk from the hotel. An excellent bakery is 2 minute walk from the hotel. This hotel is not near major shopping malls, but they can be easily reaching via a grab taxi for about $2 in 10 mins. The bed was super comfy and arm chair was great. However, the desk height was not really appropriate and do not sufficient for business work. However, I completed most work in the armchair with pillows for the laptop. Excellent range of TV channels including BBC and CNN. An ice bucket costs 50,000 IDR. ($4 Aus dollars) I used the pool which was great on 2nd floor with city views. Unfortunately, the hotel is situated on extremely busy road and be careful when walking on the sidewalks (footpaths), it can be easy to fall. Still, I would highly recommended this hotel for the price paid and outstanding service and room quality for 4 star establishment. .

The jacuzzi, steam room and pool are a little worn down but the gym is huge and the spa is nice. The room itself was really comfortable and well-kept. Also, the hotel is just a 5-minute walk from DeliPark Mall Medan, which is a huge mall. All in all, I would stay here again if I visit Medan again in the future.

If you’re looking for peace and quiet a bit away from the main town, Tuktuk Timbul is very well located. We stayed in one of their traditional-style little houses, which were very cute and charming. It’s a great spot if your plan is simply to relax, enjoy the atmosphere, and do nothing much. The homestay has a restaurant (we didn’t try the food though), a pool, a ping pong table, and a billiard table — so you can easily stay entertained without leaving the property. For the price, it’s definitely good value. That said, if you want to explore or do activities around Lake Toba, this may not be the best base. There isn’t much to do in the immediate area, and the staff weren’t very helpful when we asked for recommendations — apart from renting a scooter, they didn’t provide much guidance. Communication was also tricky as they don’t really speak English. Service felt a bit cold overall; the owners live nearby but never greeted us, which made us feel like we were disturbing them rather than being welcomed. In summary: a good option if your goal is to switch off, relax, and stay put at the homestay itself. But if you’re looking for friendly service, local tips, or activities beyond the property, you might find it lacking.

The hotel was nice, the room was definitely 4*, service at reception was good and the free shuttle was easy to use and convenient. The restaurant food was good but not very good, seemed frozen, but it was good for us. The pool area looked nice but we were only there one night. Security was good There isn't much around but this is a review for the hotel so that doesn't really count. Our key card wouldn't open the door at one point but it was sorted out quickly enough. Three was a smell of smoke in the room as is someone had been smoking nearby and it lingered on the towels. Very good overall

Good. Prices were reasonable. Safe surroundings and friendly atmosphere. Hot water was good. TV had many channels. Bed was also very comfortable. The staff make the room everyday and refill water promptly. Only cons are that Aircon a bit cold. And laundry a bit expensive. And no fridge.