Apartments in Victoria, Australia

The hotel carpet smells, the building is old and needs a total replacement of carpet. When we entered our room. It smells like bleach everywhere. We have to open the window to make it go away. The room is decent size and the toilet and bath are separated where there are no hand basin to use after using the toilet if someone is using the shower or bath tub. The view from our balcony is magnificent, the Melbourne tall buildings skyline. I also love the location because it is near public transport, free tram and shops, even universities. The kitchen are complete with cooking utensils and pans. They got free coffee, tea and milk. The toiletries were given 1 set of tiny bottles but we are 4 people booked in.

Room was exactly as described and with Cooktop, microwave, and fridge did not need take out all the time. Staff at front desk were extremely helpful and nothing was too much trouble for them. May not be the flashiest hotel but it is great value for money and in a great location with a tram stop right outside the front doors, would recommend this hotel.

The hotel's location is super convenient, right in the heart of Box Hill, with a shopping plaza and train station just downstairs. You can even see the trains passing by from the window. The room was very spacious and had a balcony. However, the bed was too soft for my liking and not very comfortable to sleep on.

I’ve stayed at numerous at the Punt Hill apartments over the past decade, though it had been a while since I last stayed in one. Our one bedroom apartment was spacious, however the hotel is quite run down now. Walls in the bathroom weren’t very clean, neither were mugs and cutlery (I always make a habit of cleaning things before I use them!). I ended up staying mostly in the hotel as I was sick with the flu so I noticed the wifi was very glitchy and intermittent too so it made streaming shows quite difficult to watch that I ended up just using my phone. The beds were comfortable though! The location is actually fantastic too, right in the heart of China town and easily walkable to places.

It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.

Not recommended for those who value their personal data security and privacy. Not recommended for internati9nal travellers who may not have enough charge on their phones to complete 3 forms, then download and set up an app that requires constant internet and Bluetooth connections. Booking required multiple insecure methods of sharing credit card details and identification documents along with 2 forms to fill out with personal details and an app to download in order to gain access to the Building entrance, Elevator, and Apartment. None of this information was given to me prior to booking. I would not have stayed here if I had known the extent of insecure transmission of personal information and amount of admin and work required just to check in and stay one night. I work in this space and know the risks. Management is putting guests personal data at risks with the excessive documentation requests. FYI, requiring someone to send credit card PICTURES and ID pictures over email is completely insecure. This is bizarrely at odds with the excessive security to get into the building. The constant need to carry your phone everywhere or you'd be locked of the apartment or even the whole building was extremely stressful. In terms of the actual room, once I got in, the bed, kitchen, lounge and floors were clean but the toilet had not been cleaned in a long time. This was not nice. You could see parts under the rim had not been cleaned in years. Toilet had also been recently used and not flushed properly upon arrival. I did not take photos of any of this, it was too gross. I ended up buying paper cups as the glasses/cups as those supplied were not clean, tried to take a picture but it's hard to see. They were covered in fingerprints and fibres of some kind. The view was nice and loungeroom was great, study nook was extremely handy for remote work. Balcony tiles are moving and could be a tripping hazard. Laundry was well equipped but did not have time to use it.

We stayed for one night and found the self-check-in and check-out process very easy and convenient. It was also great to have a dedicated parking space for each car. The interior was a bit loud, with a ”school trip” or ”auntie style” vibe, but everything was functional. We really appreciated the well-equipped kitchen and the heating mats in the bed, which were a nice touch for the colder weather. Overall, it was a good, practical stay.

The location is very good, it is very convenient to go out for dinner and shopping. You can see the seaside at a glance. The front desk helps to book a taxi for tomorrow. Very enthusiastic. The bad thing is that there is no 24-hour service. For example, at this moment, the room has noise from the refrigerator. I don't know how to solve it. It is very troublesome~ Figure 2 and Figure 3 are a nearby Japanese restaurant~

My stay at Imagine Marco Apartments in Melbourne this time was even better than I expected! First off, the location is incredibly convenient. It's just a short walk to Southern Cross Station and tram stops, making it super quick and easy to get to the CBD. Whether you're going downtown for shopping, good food, or catching transport, it saves a lot of time. Plus, there's a big supermarket and an Asian grocery store downstairs, which is very handy! The apartment facilities are new and complete, and the room itself was clean, tidy, and comfortable. I could even enjoy a beautiful city view from the window. What touched me the most was how enthusiastic all the staff were! From check-in, they were all smiling and very proactive in helping and offering tips on things to do around the area. My accommodation experience this time was absolutely faultless. Next time I come to Melbourne, I will definitely choose this place again!

good place to stay, nice location.friends staff, and it is very quiet.