Villas in Sabah, Malaysia

This resort is truly beautiful — scenic, clean and affordable. The surroundings are stunning and the rooms are well-maintained. However, there were several service issues that affected our overall experience. 1. Boat pick up was said to be 1.30pm. We were made to wait on the boat for almost 30 minutes because the resort manager had gone to town to buy supplies. The transfer only proceeded after I complained to the service manager. Shouldn’t the boat came earlier if u need to buy supplies?? 2. Upon arrival at the resort, we had to wait again for check-in, even though ours was the only boat arriving and there were only four rooms to be checked in. 3. Dinner was scheduled from 7-8 PM. When we arrived at the café at around 7:30 PM, only rice and chicken were left. The vegetables and prawns had already run out. When I requested a fried egg as a replacement, I was offered clams instead. It should’t be an excuse if other customers took too much food or we came late. 7.30pm is not late. You shd manage the food serving, it was not ur 1st week of business. 4. Breakfast was scheduled from 7-8AM. We arrived at 7:20 AM, but breakfast was not ready yet. Once the food was served, guests had to queue (this is fine) but by the time it was our turn, the eggs and chicken were already finished. I had to personally knock the kitchen to inform before the food was replenished. 5. Trip.com stated that check-out time was 11:00 AM, but the front desk informed us that check-out was at 10:00 AM. Only after I pointed out the booking details was I allowed to check out at 11:00 AM. Belief they wants more ample time to tidy up the rooms at the cost of the customers. Other area that improve:- 1. When I contacted the receptionist via WhatsApp regarding a booking modification, the responses were not particularly friendly or accommodating. A more customer-oriented approach would greatly improve the guest experience. 2. The receptionist’s appearance and presentation did not seem professional. Throughout my stay, she was dressed very casually, resembling sleepwear, and I initially assumed she was part of the housekeeping team rather than the front desk staff. Overall, the resort has great potential due to its beautiful setting, cleanliness, and affordability. With improvements in service standards, communication, and guest management, it could provide a much better experience for visitors.

We had a perfect time at Eaglebay Retreat. It’s truly an undisturbed paradise. You have an entire house and hundreds of meters of coastline all to yourself. Every morning, you can wake up in the sunshine and decide whether to go snorkeling or just relax in the sun—you have the choice. The sunsets were always perfect, and experiencing them on a paddleboard is far better than being in a crowded place like KK. At the same time, the retreat offers a wide range of activities that are both rich and reasonably priced—paddleboarding, jet skiing, kayaking, and more, so you’ll never feel bored. During our stay, Arlyn and h is family provided us with everything we needed: they inflated our paddleboards, helped us arrange sea activities, climbed trees to pick coconuts for us, and prepared delicious meals. Whenever we needed them, they were always available, without intruding on our privacy. Their presence was always perfectly balanced. I would also like to thank Faizal, who did a lot of work before our arrival, and Jamri, the kind lady who helped us recover our lost Apple Pencil during our stay. She assisted in finding it, came up with several ways to return it (considering Eaglebay Retreat’s remote location), and finally delivered it to my friend personally, asking for nothing in return. Your kindness will be remembered. Yes, I think we would definitely recommend this place to our friends, and we will visit Eaglebay again in the future.

My stay at 'Fairy Tale Wonderland Resort' in Semporna completely exceeded my expectations. Let's start with transportation: the hotel offers a shuttle service that picks you up directly from the airport, which was a huge convenience. The driver was incredibly friendly and even gave us tips on where to exchange money and reliable dive shops. The accommodation was fantastic. The room had wooden floors and a high ceiling, and it felt clean and dry. The bed was super soft, and the pillows weren't flat at all. The big sea turtle plushie on the bed was absolutely adorable. Both the fan and air conditioning were quiet at night, ensuring a very restful sleep. The courtyard felt like a small garden with coconut trees, flower walls, and colorful signs. It was incredibly relaxing to just sit on the woven hanging chair and zone out; every photo I took turned out beautifully. The food deserves a special mention. For dinner, we ordered steamed crab, mantis shrimp, soy-sauce steamed fish, and a plate of water spinach. The freshness was undeniable, and the cooking was perfectly executed, bringing out the natural flavors of the seafood without being overly salty or greasy. Overall, the hotel's attention to detail in service was excellent: convenient transfers, clean and comfortable rooms, and high-quality food. If you're looking for a relaxing holiday in Semporna, I highly recommend staying here.

I want to give this hotel a huge thumbs up! My mom and I had a bit of an unexpected situation in Semporna and almost missed our flight. The hotel's butler was incredibly proactive in helping us coordinate with the airport transfer driver. We couldn't find a taxi in town, but the butler quickly arranged for us to get on a shuttle back to the resort, saving us from missing our flight, and there was no extra charge. It was such a relief to have the hotel staff's help during an unexpected situation in a foreign country. This hotel really has a human touch, highly recommended! Additionally, the hotel is very clean and the environment is quiet. Although there was a notice about small insects being common in the forest cabins, if you close the doors and windows promptly, you won't see any at all. Overall, our stay was very comfortable, the breakfast was delicious, and the staff were all very helpful! Highly recommended!

Definitely a must and a wonderful place to stay for a small group of friends or families. It has an observation deck to see Mount Kinabalu during sunrise and breathtaking scenery to savor. It has a lovely dining lounge with complimentary coffee or tea, board games, and a mahjong set. Didn’t manage to try their in-house food services, but looking at the menu, they have various must-try local cuisines and are reasonably priced. It also has an outdoor sheltered seating lounge with sofas and a barbecue pit for those BBQ lovers. Staff (Zul) is very friendly and had a smooth check-in/check-out. Overall, definitely worth coming back again!

We had a wonderful stay here. The villa was clean, comfortable, and beautifully designed. The view of Mount Kinabalu was absolutely breathtaking, especially in the morning. The atmosphere was peaceful and perfect for a relaxing family getaway. Everything was well prepared, and the staff were friendly and helpful throughout our stay. We really enjoyed our time here and would definitely love to come back. Highly recommended!

The advantages are good environment, single-family villas, each with a swimming pool, right by the sea, few people, quiet, and friendly waiters. But there are still many unsanitary corners, old facilities, many mosquitoes, freshly made breakfast, but few choices and not tasty, remote location, no supermarkets and restaurants around, half an hour drive to town for dinner. The kitchen is large and the kitchenware is very complete. It is really good to stay here if you are traveling with several families

The road up is abit steep and one way in and out but some area can go to the side. But the place is so peaceful, the room is clean and water heater works well. No restaurant and better to bring ur food before go there since its a bit of hustle to go down buy food.

Clean and comfortable, house very big and garden well managed. Suitable for gathering and equipment entertainment inside the house.

The place is beautiful and very comfortable. The house is spacious, with a large kitchen, and the rooms are very spacious and comfortable. It’s perfect for a family stay or a company trip. Will be coming back again 👍🏻⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️