2-Starhotels in Macau, China

"De locatie van dit hotel is inderdaad erg gunstig; het duurt ongeveer 10 minuten om de ruïnes van St. Paul en vele andere bezienswaardigheden in het centrum van Macau te bereiken. Verrassend genoeg is de kamer schoner dan ik dacht en beschikt hij over de nodige voorzieningen, zoals warm water, wifi, slippers, enz. Maar het is niet zo gemakkelijk voor een eerste bezoeker om het te vinden. Zoek naar een bordje met ”Edificio Kam Hou” en beklim de trap naar de eerste verdieping om in te checken."

"Had a great experience staying at City Inn Macau! The room was clean, big and I did not expect the complete amenities from toiletries, slippers, free water, coffee and tea. The room has a smart TV and an automated curtain which is really a plus. I had a good sleep no hearing noises from the adjacent rooms. The shower area is separated so the water will not overflow with the toilet area, this is something I valued. Water pressure is good with consistent hot water. I got an early check in at 11am and I left my luggage after check out without additional charge too! The 2 receptionists I encounter are both nice and welcoming. I have already recommend this to my friends and I am sure I will come back."

"At the first, it’s difficult to find the sign. Because This hotel located in narrow alley at real local area. But good thing is you can find local restaurant arround hotel. My conclusion is ‘Terrible staying’ - Very old (classic) hotel - Too much serious smoke smell - Noisy sound all night from next room - No safty box - No refrigerater - Supply brush & tooth paste - Supply slipper shoe"

"Location is great if you’re planning to visit popular tourist spots. Cleanliness was well maintained too — the toilet was spotless. However, the check-in experience was EXTREMELY DISAPPOINTING. ========== (TL;DR) Imagine you had to experience this after a 4 hours flight ========== The young female receptionist I encountered on arrival handled things very poorly. She kept insisting she couldn’t find my booking, smiling the entire time as if it were a joke. Instead of checking properly herself, she kept handing me random printed bookings, one after another, asking me if any of them were mine. It honestly felt like I was doing her job. If the names were even slightly similar to mine, I would understand. But she passed me almost every booking she had in her hands, including ones with clearly Japanese or ********* names that were nowhere close to mine. I even asked her, “So does that mean I’m supposed to sleep on the streets tonight?” Yet she still giggled, with zero sense of apology or urgency. It made me wonder if she had ever been trained in basic customer service or professional ethics. Eventually, she finally handed me the correct booking with my name. But even then, after I confirmed it was mine, she said, “I gave you this earlier and you said it wasn’t yours.” Like… excuse me? You’ve been passing me completely unrelated bookings the whole time?! I initially wanted to rate the service 1 star, but I added one more because the hotel cleaner left a good impression, the cleaner auntie was polite and attentive. ================================================================================ Facilities: The TV in my room was broken, so I’m guessing it was just for decoration. Ventilation also seemed poorly designed. Despite booking a non-smoking room, I was woken up early in the morning by cigarette smoke seeping in from outside my door. Not recommended for light sleepers either, as the soundproofing is weak. I could clearly hear people talking outside, though I’m not sure if they were in the corridor or inside another room."

"This hotel IS ACTUALLY VERY GOOD! Spotless with very strategic locations. But if you’re non smokers and allergic to cigarettes smoke, DON’T EVER THINK ABOUT staying here. It’s a small hotel and the rooms are quite small with narrow hallways. That’s not an issue but most guests are SMOKING IN THEIR ROOM and the smell is SOO STRONG. I never had a sleep for two nights straight. That’s really UNFAIR. I paid just like any other guests but I couldn’t enjoy my rights for a peaceful comfortable sleep. Not even an hour! Mind you, this is a non-smoking hotel. Signs are everywhere with fines of MOP 1500 for violations. But people are still smoking cuz the policy isn’t really enforced. It’s just formality. I really wanted to check out after one night but unfortunately the booking couldn’t be modified or refunded. So, I had no choice but to suffocate from the smell of cigarettes. However, I have to appreciate the staff hospitality especially the guy whom I reported the issue. He tried to find me a better room but unfortunately none was available. Well at least he tried and he apologized for what happened. This is really commendable. But as a hotel, it could do better by strictly enforcing the policy of non smoking. It shouldn’t be hard to identify the guests who smoke."

"Receptionist can’t speak in English. Had a hard time communicating with the hotel. Also, bed is very tough so it’s uncomfortable to sleep. They don’t have available mattress toper. Also, wifi is not working on our first day of stay. Taxi won’t also like to drop us off in front of the hotel is the alley to too narrow. But place is near Senado Square. Also, amenities and place was superb."

"We had a wonderful stay at Grande Hotel Macao. Everything was excellent from start to finish. The location is very convenient, making it easy to explore the city. The room was clean, comfortable, and well maintained. The staff were friendly, professional, and always ready to help. The check-in and check-out process was smooth and efficient. Overlall, the service, facilities, and overall were truly satisfying. Highly recommended for anyone visiting Macau. We would definitely stay here again."

"De omgeving is comfortabel, de service is gemiddeld (je moet bijvoorbeeld naar de kelderbalie om tissues te halen), de airconditioning is goed, het water is voldoende, de matras is beter dan verwacht, afgezien van de slechte geluidsisolatie, is alles verder prima. De prijs is redelijk en de locatie is gunstig gelegen ten opzichte van het openbaar vervoer."

"It was a good stay. The hotel was clean and the environment was nice so there are nothing to complain about."

"The location is decent, close to the road, but you have to go up a dark, narrow staircase to the second floor. However, to my surprise, the room had large windows and great natural light. It was pretty standard overall. The bathroom was tiny with no separate shower and toilet, and the building is quite old, so everything felt a bit run down. There was a notice in the drawer stating a 1500 fine for smoking in the room, yet there was an ashtray on the desk (?!). The curtains even had a few cigarette burn holes. I booked this place for over 400 in advance, only to find out it was around 300 if booked on the same day. What a rip-off! But it's conveniently located for getting around, so I'll forgive it."