Hotels met spa in Mississippi, United States

I booked my stay at IP Resort Casino through trip.com and it was the first time I had used this site. I got a fantastic price for my stay but was a little nervous that it was too good to be true. I needed to change my reservation to check in a day later than originally planned. Was super easy to do. Once I got to the IP to check in at the mobile kiosk, I got a message stating ”reservation date mismatch”. No worries, go to the front desk. The lady at the desk states that they don't have my reservation. They showed my original check in date of July 8th, but I was put as a ”now show”. I informed her that I had changed my reservation to check in on July 9th. Showed confirmation email, etc., nope they don't have a reservation for me. She gets the manager La Sara who tells me same info. Basically, the whole thing is out of their hands and I need to contact trip.com. Now, by this time I am so frustrated. Mainly because we had multiple people in our group who had also booked through trip.com and changed check in dates and had already checked in with no problem. Well, long story short- I get with trip.com, they call hotel and iron out the issue. Turns out that the error was on the trip.com side when I changed my reservation they never notified the hotel. Thankfully there were rooms still available and they were able to check me in. Trip.com went out of their way to make it right, and so did La Sara. This woman was fantastic and SO helpful. She helped turn what could've been a horrible experience into a great stay. She and I ended up chatting for a while afterwards and ended up we had a lot in common. Kudos to La Sara and trip.com's customer service for making everything turn out fantastically.

While the staff was very friendly and helpful, This location did not meet our expectations , The rooms were not the same as the photos which was disappointing not the end of the world . The first room we received was covered in lady bugs , and smelled like dead bugs , there was a nest of them in the corner of the room as well as many dead ones all over the room. The kind lady at the front desk got us another room , but the new room was not very clean , there was lots of hair all in the shower and all over the bathroom, After being on the road for 12 hours we cut our losses and went to sleep . I have stayed at many Hiltons and this was honestly the dirtiest one I have seen so far . Very disappointed .

The hotel was enjoyable and the slot play but the card tables are only for the house they do not shuffle or cut cards before they put them in the shuffling machine so I like to play cards so I went to the ****** next door in the parking lot and played cards because they shuffle and cut the cards as they should and fives better odds for the player so I would suggest to only play slots no table games but the hotel it's self was very good and the restaurants

Great resort! Amazing service all the way around! Very clean and love that it was smoke free! The casino was also great and had a great selection of tables and machines. The cafe food was great for most of our meals and the restaurants were perfect for our dinners!

My wife and I spent 4 days in Perdido Key Fl on the beach for vacation. Then, on to Biloxi for a Lynyrd Skynyrd concert Saturday night. We booked a room through Trip.com prior to arrival. We had a nice drive from Perdido Key and were quite surprised at the beauty of the beaches of Biloxi. When we pulled up to the hotel, pleasantly surprised at the condition of the Hampton Inn. The pool is great, plenty of shaded parking, very clean and up to date. The staff was great and even let us check in a bit early with an upgraded room with a view of the beach. The room was clean and comfortable. Microwave and refrigerator in the room. Elevators were quick. Slept great. Breakfast was really good and, again, all staff were very nice and helpful. Will definitely stay there again if revisit Biloxi.

I chose this hotel because of its convenient location for getting to the Juke Joint Festival in Clarksdale. The hotel was very clean, the breakfast excellent, and all the staff was extremely friendly. Highly recommended!

If you're seeing a show, this is the best choice for an overnight or weekend stay! There's so many food choices. The pool area is so nice. Really enjoyed my stay and the concert!!

It was our first time at The Golden Nugget. We were disappointed in the signage directions—we had to search on our own for the hotel check-in counter. Even though it was evening there were no staff on the floor to help and only one security guard was noted. We were celebrating our anniversary and were especially looking forward to the buffet meal only to find out it had been closed for sometime—even though it is advertised on your website. Another let-down was no slot machines available. Our hotel room was nice but overall the trip was disappointing!

Love this hotel!!! Staff extremely helpful and friendly. Very well run and a very relaxed happy atmosphere

I Enjoyed The Stay But I Think The Pool Should Stay Open Longer And They Need More Breakfast Options But Other Then That I Enjoyed Myself.