Een vijfsterrenhotel vlakbij alle belangrijke bezienswaardigheden. Op minder dan tien minuten loopafstand vind je talloze restaurants, cafés en wijnbarren. Een fantastisch hotel met een goede prijs-kwaliteitverhouding. De service bij de receptie is uitstekend, maar dat geldt niet voor het ontbijtrestaurant. Ik zou het zeker aan iedereen aanraden.
I arrived the day all streets where cut for a cyclist event, so I had to park my car 3 km from the Hotel and walk through the forest to reach the Hotel with a 25 KG luggage. They never sent an email or even a call adverting about this. Also the restaurant service was pretty bad, I had dinner and the waiter was visible affected by alcohol compsumption, forgetting orders and even though charging me for a full menu when I just had a course. 30 Euro total. The food was pretty bad also. They also charged me 4.50 Euro for something they called a council tax. So definitely a bad experience, I´´never return to this Hotel
Ik had een prachtig hotel in Lugano geboekt, maar toen ik er eenmaal was, realiseerde ik me dat het in Baveno was 😅, dus nam ik een taxi voor 350 euro om erheen te gaan. De receptie upgradede mijn kamer naar een kamer met uitzicht op het meer voor 80 euro per nacht. De sportschool kost 12 euro per persoon, het ontbijt is gemiddeld, niets bijzonders. De receptie is aardig, maar ze rekenen daar wel extra servicekosten voor (optioneel). Het uitzicht vanaf het balkon was prachtig.
De locatie ligt op ongeveer drie kilometer van het stadscentrum en het duurt vijf- tot zeshonderd meter om naar de dichtstbijzijnde bus (tram) te lopen. Maar de omliggende winkels en restaurants zijn nog steeds handig. Het ligt op 5 minuten lopen van de rivier en het Valentinopark, dat een prachtig landschap biedt. Het hotel heeft moderne faciliteiten, grote kamers en appartementen met keukens en woonkamers. Ze zijn erg schoon en comfortabel. Het ontbijt was zeer uitgebreid. Ideaal voor een langdurig verblijf.
This is a lovely hotel with a superb pool overlooking the lake with spectacular views. It’s popular with tourists groups so breakfast can get busy but the location and pool are hard to beat. We had a superior room with partial lake view which in reality meant we overlooked a building site but we didn’t spend much time in our room anyway. Staff are lovely and very helpful.
Terwijl de buitenkant van Hotel Albergo Dell'Agenzia verbazingwekkend is, is de algemene ervaring veel te wensen over. Nadat we door het prachtige buitenhuis van het hotel gewond waren, was de rest van onze verblijfsduur een beetje teleurstellend, vooral gezien de hoge sterrenwaardering van het hotel.
Het ontbreken van klantenservice was een grote vermindering, er was geen deurman om bij onze bagage te helpen, en de jonge barman keek gewoon naar de deur te openen, in plaats van om te helpen. Pas nadat ik hem uitdrukkelijk moest vragen om hulp, opende hij de deur met een vuurtje, zonder nog steeds te trachten onze zakken te helpen.
De schoonheid van de kamer was ook een subpar. Wij lieten onze handdoeken in de badkamer, zoals de instructies van de kamer aangeven, maar in plaats van ze te vervangen met verse handdoeken, de huishoudelijke personeel gewoon de vuile handdoeken ophangen. Dit was een afschuwelijk toezicht.
Bovendien had de fitnessruimte en het zwembad geen WiFi, wat een ongemak was bij het proberen om tijdens onze verblijf aan te sluiten.
In het algemeen, hoewel het eigendom zelf visueel beeindigd is, is de gebrekkige klantenservice en het gebrek aan aandacht voor schoonheid echt afgetrokken van onze ervaring op Hotel Albergo Dell'Agenzia. Ik verwachtte een hoger niveau van kwaliteit en zorg van een hotel. van deze kaliber.
Thee landry service ruined my branded jacket, instead of dry clean, they did a normal wash which was very unprofessional. However, the front desk staff was helpful and brought it to the management and issued compensation but the whole process took sometimes. In general, apart from the incident with the laundry , overall stay was pleasant and good location.
Geweldig
123 beoordelingen
9,6/10
Prijs vanaf
€ 172
per nacht
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8,9/10
Very Good
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
MmattiaDuring my recent stay in Torino, I was pleased to spend a weekend at the Belezia Palace Luxury & Spa, an experience that has been far beyond expectations. Situated in the heart of the city, this hotel encarnates a perfect balance between historical elegance and modern comfort, offering a refined and relaxing stay.
One of the hotel's strengths is the wellness area, a real jewel in a suggestive architectural context. The warm indoor pool, with soft lights and marble details, is perfect for relaxing after a day to explore the city. Water is kept at an ideal temperature, and hydromassage seats help dissolve any muscle tension.
The Turkish bathroom is spacious, clean and equipped with a aromaterapy system that makes the experience even more sensory. Heat and covering vapours, combined with natural essences, promote deep purification of the skin and a general sense of regeneration. Even those who are not used to this type of treatment will be pleasantly surprised and reinforced.
The Finnish sauna completes wellness experience in an excellent way. After a few minutes inside it, you feel a feeling of light and wellness hardly describeable. There is also a relaxing area with tisane and fresh fruit, perfect to finish the path.
The staff is always careful and discreet, ready to meet every need with professionalism. In short, the Palace of Belezia is not just a hotel, but a real luxury and quiet home. I strongly advise those who seek exclusive and regenerative experience in the heart of Torino.
GGuest UserVilla crespi is absolutely beautiful! And the staff are wonderful. And the location is a nice walk to town. However I have no idea how they received a gold key last year! The rooms were so hot I could not sleep (march) and I asked them to turn off the heat! But that did not work. I also asked them not to continue spraying perfume all over my room because I was allergic… however housekeeping continued to do so until I locked them out. In addition the mattress was limp and old- very uncomfortable. The shower is vintage and needs to be upgraded- nice to loook at but impossible to shower in if you stand over 5’2”!
GGuest UserHo soggiornato insieme ad altri 3 amici in un quadrupla nella Baita 2, vi erano 2 camere con letti matrimoniali e un bagno in mezzo che le divideva.
La camera era più o meno carina: poche prese da poter usare (ci siamo arrangiati con la ciabatta), nella seconda camera il letto matrimoniale arrivava quasi attaccato al muro (letteralmente a mala pena ci si passava), camera piena di umidità sulle pareti, bajour nella prima matrimoniale non funzionanti, io bagno almeno era moderno e carino
Bella la sala della colazione anche se quando siamo arrivati noi c'era ben poco e un ricarico di roba lo si poteva fare (la colazione era fino alle 10), molto bella anche la reception e la sala con i divanetti
Nel complesso è stato un soggiorno sufficiente, contando che dovevamo stare una sola notte ci siamo adattati
GGuest UserVery nice staff, clean, nothing to complain about, and a great location.
Unfortunately, all this is spoiled by the lack of soundproofing, both between rooms and outside noise. A tram passes nearby, making you feel like you're on the sidewalk. I was in room 234; the parquet floor is extremely noisy, so be careful.
Despite the €25 a night garage, take it as a guide, or you might get a nice surprise when you wake up, like me, with a broken window. Nothing was stolen; I think it was just a fan of French license plates.
Personally, I won't be going back.
GGuest UserMy intended booking was at splendid hotel in lugano but once I went there I realised that it was at baveno 😅 ,so I took a taxi for 350 euro to go there . The front desk upgraded my rooms to lake views for 80 euro/night. The gym is for 12 euro /person, the breakfast is about average nothing special. The front desk are nice people but they put an extra service charge for that(optional). The view from the balcony was beautiful.
AAnonymous UserSafe and Good location. Just take a short tram ride to beautiful old town.
Room is quite basic and small but functionals. Kettle is provided with some tea sachet. No coffee.
But made up by the owner by offering us an appretif before our dinner.
Buffet breakfast is reasonably price @€9.00.
Refer to photos.
Valet parking only €15/day right in front of the hotel. Very good and reasonable.
GGuest UserI've been in this hotel, as usual, I had a nice experience, a friendly and friendly staff, clean and functioning structure.
Satisfaction and recommended
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