Romantic hotels in Johor, Malaysia

"Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out."

"We waren blij dat we ons welkom voelden bij aankomst in het hotel. Ons uitzicht vanuit de kamer was goed en we hebben 's avonds laat nog van het vuurwerk kunnen genieten vanuit ons raam. Er ontbraken handdoeken en er was geen extra handdoekmat om te gebruiken na het douchen, omdat de vloer nat was. Het zou fijn zijn geweest als we een welkomstcocktail op de kamer hadden gekregen. Het personeel bij de receptie had weinig contact met de gasten tijdens het inchecken. Beide medewerkers waren niet erg behulpzaam en leken te veel gefocust op administratie en financiën. Tijdens een praatje vertellen gasten meestal waarom ze voor dit hotel hebben gekozen. Deze vraag werd ons gesteld door de mannelijke valet bij het uitchecken. Een online aanvraag zou de reden voor de boeking van dit hotel kunnen aangeven. Ik had dit hotel samen met mijn man gereserveerd ter gelegenheid van ons 35-jarig huwelijksjubileum. Dank u wel. Ik hoop dat het hotel mijn suggestie over de extra service in overweging zal nemen, aangezien de hotelbranche een concurrerende markt is."

"De kamer was behoorlijk ruim. We mochten ook al om 13:00 uur uitchecken. Het ontbijt was geweldig, met veel variatie, van nasi lemak, noedels, pannenkoeken, een eierstation en nog veel meer."

"Clean hotel with clean room. Good hairdryer, dries hair quickly. Good tv and comfortable bed. Many eateries all around the hotel vicinity, there’s also a laundry shop near the hotel. Massage shops also just next door. Easy check in and check out. Eco hotel because the toiletries are in permanent bottles so zero waste on toiletries that way. Toothbrush and coffee available at the reception to take if needed. There’s lift at hotel for easy floors access. However the toilet is really very small and the arrangement of toilet bowl and sink is quite uncomfortable, too tight a space. Also the shower head angle is very bad and difficult to adjust. Bad toilet experience due to the layout of toilet and facilities. Other than that, it’s quite a nice stay"