Avalon Palace Hotel - Adults Only

Good Good

非常好的體驗，酒店前台人員耐心的幫我解決了，所有我的問題，服務周到房間乾淨，我的到達時間比較晚，和酒店協商了之後，酒店免費聯繫了出租車來機場接我，由於我是兩個訂單預訂的房型不一樣，最後酒店考慮到我的方便給我升級成了一樣的房型，早餐晚餐很好吃，豐富多樣😁

The hotel is really nice located with great views its just the rooms that needs renovation especially the bathrooms, we only had breakfast in and it definitely needs more kind of food variety, overall is ok if you don’t spend your day in the hotel .

The hotel was very good and clean. Problem was with the working staff. The recepsionist was very rude (old lady with glasses) she made a mistake with the reservation and did not accept the mistake. Laso the manager was not worth his job. Also one of the waiters was a bit clumsy.

Worst experience. Rude staff - nice on arrival but then could not care less. Miles away from the town- long walk up an extremely steep hill. My feet actually bled. No beach near the hotel unless you get a taxi. I believe hotel offer a shuttle twice a day. Food repetitive, poor quality and basic. Not 4 staff. Would not stay again. Do not waste your money. Only positive was the beautiful view but that is all there is.

DO NOT BOOK HERE. We had a 6 night reservation in one of the 6 most expensive suites “Suite with Panoramic Sea View & Private Pool”, including breakfast. Room: The room was big & spacious, but the shower was extremely dirty and moldy (see pictures of dirt I could remove with a napkin). When taking my first shower, the rain shower head was broken -＞ they fixed it, but more on that later. In the entire 45m² room, not a single hook to hang a towel. Key system did not work -＞ Chambermaids did not know when room was occupied so knocking on door whilst not the right moment. Without any warning (could have been said during check in), a man walked behind the private pools every morning from 8AM to 8.15AM to do maintenance of the private pool (which is of course good) but I was startled when I took a shower and was naked, and saw a man passing by. The view was outstanding, the pool was clean. Hotel: Faded glory! The pictures speak for themselves. An empty, dirty pool next to the main one, a polluted unusable tennis court & minigolf. Unpleasant furnishings while so much potential with the view. Overall very sad a**osphere! Service: After checking in, we went to the front desk to inform about the broken shower head. The reaction of the receptionist Maria was “Nooo, don’t tell me that!!” and bowing her head over the counter, followed silence and then “I will check with the handyman”. Then I inquired where we could have the free welcome drinks that were included in the reservation email. Reaction was a long and big sigh, a silence and then she said “go to the bar”, with an attitude that I requested something that was not ok to ask? Very rude. This is not hospitality. Breakfast: What a letdown this was! The coffee is really really bad -＞ Instant coffee from a machine. No variety in bread, only toast bread. Every morning the same, greasy food. Not even fresh fruit or yoghurt, only 2 types of canned fruit. We stopped going for breakfast in the hotel and went outside for breakfast. Overall: Oh how we overpaid for this stay. What a waste of money! The only good thing is the view and the private pool, but is that worth ＞200 euros per night? DEFINITELY NOT!