Gastgebruiker
10 juni 2024
Sorry TUI this is not a 4* platinum hotel, I saw many guests receiving a lovely welcome with sparkling wine and a little plate of cakes and chocolate, we didn’t get that welcome, we arrived a man on the desk gave us a form to fill out, we asked about a drink and we were directed to the bar to get our own drink, we asked about some food, the man said you have sandwich in your fridge. We arrived at 12 at night on a Friday. We got to our room which was very dated but very clean but smelt of drains. The sandwich was dry bread with a sliver of meat possibly ham ? And cheese, unfortunately it was hard and dry as a bone ,that went in the bin. The hotel is very clean and the staff are fantastic, the food is very good, our room was cleaned every day by a lovely lady. Also the air con didn’t do a good job, the room was constantly 27 degrees, we heard a lot of complaints about the air con during our stay. We noticed a lot of the fire doors were propped open with wedges , a bit worried about that, in case of a fire. The hotel is run down and in need of updating, it’s a bit tired , with chunks of plaster coming off the corners and just painted over. The entertainment staff try hard but it’s all very camp site entertainment, Elvis was very good until the entertainment manager decided to take over and spoil it. The beach is not all sand there are rock everywhere you definitely need shoes to go on there. Saying all this we enjoyed our stay, but would I go back no, Also I feel some people get preferential treatment, tables reserved for them etc if your a regular you get a more personal service. I feel all customers should receive a lovely welcome whether they are returning customers or not. The pools were lovely, and the food in the snack bar and restaurant is of a very high standard, and there was always plenty to choose from. The drinks were also very good and never struggled to get a drink.
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