DoubleTree by Hilton Windsor Hotel and Suites

Hotel has been recently renovated and the rooms are clean and staff is nice. Restaurant in the hotel is also decent.

Not clean the room on everyday and no refill the shower gel

Had everything I needed. Beautiful views of the river. Will be back again

I wanted Toothbrush, skincare set, a bottle of water.

房間非常乾淨整潔，對面就是湖，服務人員特別熱情，還貼心的送的點心，下次來還會選擇這家酒店

The hotel is very beautiful. The room was very comfortable. The room service was poor. I tried to order food for 6 hours to no avail despite promises from food services to return my call.

Everything was absolutely amazing! Our first time staying at a doubletree and it did not disappoint. We will happily be returning!

Had to wait 20 minutes at the front desk while they lady was on the phone. when i was accompanied she was completely rude and aggressive, accused me of stealing a credit card and wouldn’t let me check in until my partner came. also rooms are full of stains while there’s a note in the room telling us it’s fully clean. i’ve had a good experience with double tree until this recent visit. checked out a day early, would i book again? maybe if I'm desperate.

The manger fixed a problem at check in quick an easy after one of the staff members made a mistake counting hours to be wasted at check in an she gave extra time an few cookies that’s were great !