Tru by Hilton Wichita Northeast

I really enjoyed my stay in Tru by Hilton. Super clean, staff are very friendly and helpful

Rooms are very small and bad customer service upon arrival

Place sucks. Very bad service. Will never stay again.

We stayed for 4 days, 3 nights and our room wasn't cleaned until we asked twice on our last day there. This happened last time we stayed. We will not stay there again.

It was clean enough I guess. The floors are all laminate and they're popping up and they are very slick when you get out of the shower. The shower is really slick so I had to put a towel down to keep from falling. There is no coffee pot, no microwave, very little refrigerator. No swimming pool, no hot tub. It'd be okay for just a one night stay. But for 5 days, no. I like to be able to get a cup of coffee as soon as I get out of bed. Not have to get dressed and go down and get coffee. We were on the second floor, and one morning while I was trying to sleep in, there was banging on the side of the hotel. I got up to go to the bathroom cuz it woke me up, opened up the blind, and there's a guy on a lift right outside my window. Luckily I had some clothes on. And there was people in the last night that came in on the 3rd floor that started at 4:00 in the morning sounding like a herd of elephants running back and forth across the room, that lasted about 2 hours. Not running like kids heavy adults. I went down to the lobby one time and I did not see one person at the desk. For the price that we paid, I expected a little better accommodations.

The manger is completely unprofessional. We were accused of tampering with smoke detectors which we did not do. There was a fire pit outside that we used every night we were there for a night cap. So there this was clearly a made up story. The manger claimed the fire department came at 10am when we were still in the room during that time. There were also crumbs in the bed maybe indicating the room had not been properly cleaned. The beds were horrible as well as the worn out pillows. The front office clerk Kendra was great and showed a lot of hospitality. Overall I would not return to this property.

We had a great experience at the Tru hotel and would definitely stay there again. Very clean and modern and the rooms were very nice.

Staff was great/friendly, room was clean, and the pool table in the lobby was a great addition that I enjoyed.

The breakfast was mediocre and I stayed there a couple of years ago and it was excellent. Specifically, the oatmeal wasn't really edible- one giant dry lump there in the pot... made the rest of the presentation so so.