Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

The hotel locates at a very good surroundings, peaceful, clean, great lawn, nearby supermarket and restaurants

Room 309 seems to be unfinished or really neglected. Dead flies on the counter top and near bathroom sink, the stovetop emitted a gas like smell when in use, overhead fan left burnt odor as well, showerhead had a leak and the drain had a tampax wrapper stuffed in it. The desk in the room wobbled as if it was going to break. The rooms at this extended stay seem to be hit or miss. I paid for the deluxe studio but the previous rooms ive had were more "deluxe" than this one

when i went into my room bed all messed up , bathroom dirty , garbage on the counter and garbage full.

Check out always takes unnecessarily long because there is never anyone at the desk. I was also not informed that after purchasing cookware/silverware that we could keep the items and so I left everything in the room. Requested a refund or compensation of some sort but have yet to hear back

The room was disgusting, bathtub was peeling and only had one pillow. The other room they gave us got even worse, the door had no lock, the towels had poop stains, and the sink was gross

I was here for 4 nights. My room was clean, but well worn. Chipped counter tops, scratched furniture. BUT AGAIN THE ROOM WAS CLEAN!!! The overall condition of the hallways and stairwells left a bit to be desired. This is a non-smoking facility, but the stairwell was littered with cigarette butts and they were not cleaned during my stay. Also, the same paper was littered in the elevator during my entire stay.....not swept or cleaned up. Thee hotel looked tired overall.

This place listed on the advertisement that they have free breakfast included. When I checked in I was informed that no breakfast available anymore let alone free. This was disappointing. But, hey, this is not all! I ordered a couple of toys from Amazon, and I could pick up all of them except for one from the front desk. My son was expecting this dinosaur toy. The Amazon delivery person left it by the room's door and had a picture in the system. I was not there the day delivery has been made, but I tried to pick it up the next day. Guess what! Unfortunately, my package was stolen, and I did not have enough time to reorder another one. Such an unsafe place... The staff was reluctant to check the security camera. I am not even telling about all these smells of various smoke types. I cannot get how people can smoke there with all those detectors... I stayed over two weeks and only had my room made one day, that is right before the last day. Overall, the stay was beyond disappointing...

Not a good one. Got to the room and laid down and realized there was gum all under the sheets and was itching all over cause of it. Sheets weren’t changed or cleaned

The trash can was so full that there was garbage sitting around it on the ground. Not a very well lit area in the parking spots.