Temple Point Resort

We had decided for NYE we wanted to do something special and we had been seeing a lot of Temple Point on Instagram and knew that that was the place for us to be for our New Year break. We live in Kenya and know the coast well but wanted to try somewhere new. Keeping it brief, we paid for the Deluxe room which promises a lot and I can confirm there is no need to pay for a more expensive room as they are all practically the same (there is no VIP check in and check out, there is no entertainment system, no executive lounge or facilities, no separate living room basically everything on the website is false information and not as you will receive the room). As soon as we were given our room we assumed there must have been a mistake and they simply gave us the wrong room, to our complete shock they advised that this is the room we paid for. Naturally we were not happy and spoke to Eunice, who advised us that the photos online are only 2-3 of the rooms, they are not all like that and we have been given a room that is not photographed. She also found it appropriate to laugh at us when we were showing her what was explained on the website, and that is what we went by when making our booking. It is categorically unlawful to state all Deluxe rooms come with these things and views and then give a room which quite frankly is the worst I have stayed in within Kenya. There was no compromise from the team until our third day when they said we could move rooms but at this stage we only had 2 more days left and quite frankly there was no point in doing so. Putting the room aside, throughout the resort it is dated and not well maintained and you can see all they have invested in is the Gym and Lichthaus (both which are great, no arguments there), it is a hotel which needs attention urgently. The staff everyday would ask us to pay for breakfast when we were on a half board, and everyday it would be the same frustrating conversation. There is no accountability by anyone in the resort, a simple apology and acknowledgment of false advertising would have gone a long way. Don't make the same mistake as us, and there are much much much better hotels in Watamu to stay in.

My family and I stayed here for five days our stay was amazing, we loved this place,our room over looked the beach front. We enjoyed swimming and relaxing here for our few days holiday. The food was nice the staff were friendly we loved the whole experience we shall surly be back here in the near future.

Had the absolute worst Experience at the Rotary D9212 DCA . Customer Service was terrible right from the security personnel at the gate(extremely rude)Drinks were overpriced . The food is another horror movie,They mixed boiled white rice with potatoes and shredded bits of chicken on top then called it "biryani". The hotel is not suitable for Kids and people living with special needs.

For the amount of money you spend you would expect a bit more. The rooms do not look like what is advertised. Especially the creek deluxe room. Many of them do not have the balcony and terrace but only a shared balcony. Many of the rooms don't have any view at all, and tucked away at the back of the building. Furthermore, when i stayed they were busy doing construction work on new projects and it was like i was living in a construction site. Many construction workers walking past my room and always had to keep my curtains closed. Building noises were constantly going off and you couldn't even lie by the pool and have a relaxing day without the sound of tools going off. Then a project started right outside my room and it was the only view i had, I had to leave the resort everyday to get away from the construction. They were too worried about their new projects to worry about their paying guests. The turndown service lacked. We often did not get a turn down service so did not get fresh towels, or any towels for that matter, as well as tea/coffee/sugar top up so when you went to make the next morning you did not have. The staff are friendly but there are most certainly areas to work on to make it worth the money.

Absolutely loved our stay here. The resort is stunning, very clean, lots of room to wonder around without having to leave. Private beaches, yoga spots, great food and service, the staff are all amazing. Room's were lovely and large, with comfy beds. I really loved the feeling of feeling in nature there. They also have the coolest sunset bar to go and chill at. We used the dive school which was up to great standards, very well run. My sister used the gym / fitness classes which are on every day as an option. She did say the pilates class was very intense (not relaxing!) I loved how quiet it was here, no children, no parties, so a great place to read a book in silence and sleep well at night. Oh and the beauty parlour is FANTASTIC, we had massages and facials there and all said they were the best treatments we had ever had! If you are looking to completely relax in comfort, this is the place to stay!