The restaurant provides tasty food with good choice for both breakfast and dinner. The non-dairy alternative to milk requested about 2 weeks before our arrival was not provided.
Our room (Polzeath) was clean, but very small and it was quite an ordeal to move around for 2 adults and a medium-sized dog with a suitcase. Once I saw the room I checked the hotel website and I realised that it was advertised as a single room, not a double. When I booked it on ******* I didn’t book a single room, I booked a double, but the email confirmation received from *******, that I did not read properly until I saw the room, did state “single room sleeps 2”. That email should have alerted me and I should have checked, but I didn’t and that’s my problem. Someone made the mistake to give a party of 2 adults with a dog a single room, but I don’t know whose mistake it was: ******* or the hotel? Luckily we spend very little time in hotel rooms in general, we are too busy going around, so we decided to leave it there to avoid wasting time arguing. The bed was small and the mattress wasn’t that comfortable.
The tea cups, plastic cups and toiletries provided were not enough for 2 people staying 2 nights and the housekeeping staff forgot our room after the first night. I informed the receptionist, who apologised, supplied toiletries, and offered to make our room. I declined, since my husband was showering. Apparently toiletries are complimentary and what they provide on arrival is what guests get.
Vertalen