Courtyard Waldorf

Great time

My room was not available when i got there and both phone numbers didnt exist in her computer. I got there at 730 and she said cleaning people got there at 830 and i would have a room after driving all night i had a special event at noon so thevroom wasnt ready till 1030 , i rushed in took a shower and had to leave. After the event i came back and slept about 2 hiurs thennleft and drove home. It was a huge mix up but i called 1800 number and they found it but she was busy with other people so i had tonsit. There and wait. I cant believe her computer couldnt find me and i was a little miffed atvher callous demeanor, after all i had paid for the room already and i lost that money because the new booking with my points was free. So im out 200$ that doesnt make for a very good stay.

Good customer service,easy check in, good location,clean rooms,quiet hotel

Clean rooms easy checking in an checking out

Hotel advertised a bar and evening dining which was unavailable during our stay. We checked online to make sure what services were available and were disappointed not having a bar to meet friends. We were in town for a funeral and unfamiliar with the area which is why we chose this hotel.

We were very surprised with the beds. The mattresses were flimsy to the point when we sat on them and if course slept in them, they caved in the middle. They felt like an air mattress when its losing its air. we didnt complain to the front desk because we got it late around 11 and needed to get some sleep before getting in the road. Although the room was nice, we were very disappointed by the mattresses.

I drove 5 hrs to attend an event in Waldorf, Maryland yesterday. I originally had another hotel booked, but when I arrived at that hotel, it was an absolute disgrace of how unkept the hotel was, the conditions and nonexisting customer service. I booked that hotel because of the close proximity to the event that my daughter and I had to attend; however, after that horrific experience, I decided to find a hotel brand that I trust - The Marriott brand. I quickly went online and booked a room at the courtyard Marriott in Waldorf. Although this hotel was a little further than my event destination, I was happy that they had availability. When I arrived at the hotel, I was excited to see from the outside that this was definitely the type of hotel that I would stay in. It was well kept and clean on the outside. Upon entering the hotel, my daughter and I were greeted very professionally with a smile by the rep at the counter. He got us checked in and gave us pertinent information to make our stay enjoyable. It was a refreshing feeling being treated like valued customers and seeing how clean and refreshing the lobby area was. Our room was on the second floor. On the way up, I was a bit nervous about the elevator because it made weird sounds and sounded like perhaps the door needed to be “greased”; it took a while to close and had a scratchy, dragging sound. The room was nice, clean, smelled good, and the beds were very comfortable.

It was a great stay. The facility is older and some things were coming apart in the bathroom. Otherwise, great stay. Staff was very friendly and accommodating.

Outlets in the room& elevator did not work last night there. Wallpaper coming down in our room, walls & wallpaper dirty, hall floor on 3rd felt like it was going to give in in certain areas and the ice machine was broken on our floor