Hotels in de buurt van Saint Nicolas Church, Villers-Cotterets

We stayed by chance at this north of Paris Kyriad. It was recently refurbished and it’s certainly much more roomy and pleasant than many Kyriad hotels. We dined in the excellent restaurant next door, but I’m not sure if the ownership is the same. Breakfast in the hotel was poor, even by Kyriad standards. Most concerning is an obvious lack of staff training for receptionists. I speak French, but neither the evening or morning receptionist spoke any English, which is poor for the hospitality industry. The morning receptionist presented no smile and exuded the attitude of ‘why are you here?’. Such a pity.

Excellent hotel, myself and my companion spent the weekend there and everything was just perfect, super accueil, very large, clean and comfortable room, TV like super wifi, The hotel is very comfortable and very comfortable and very comfortable.

Good hotel except room at the back of the building (short road).

GOOD: Room furnishings, carpet matches the furniture wonderfully, everything Nordic-chic, comfortable bed, very good pillows, excellent wifi! Friendly staff, great location on the water (definitely book river side with balcony!) Free parking, coffee 4 capsules in the room, left a very good impression! I will recommend this hotel and am already looking forward to the next visit in May, June this year. NOT GOOD: Showering in the tub is only possible for people ＜ 1,80 M in a stooped position, because the rainforest shower hangs quite low. Even without this shower head, you have to bend down because the hose is only very short. The water in the hand basin only gets a little warm after several minutes (in fact, it takes almost 4 minutes with the water running....), whereas the water in the tub only takes the usual seconds to do so. By the way, I always wonder about the point of integrating a rainforest shower into a bathtub? A rainforest shower belongs in a shower so that you can experience this ”effect”. Standing at an angle in the bathtub with a distance of only a few centimetres from the wall is completely pointless for a rainforest shower.....

I am arrived at the hotel very late in the night after midnight and I had the worse experience of my life upon check-in. The receptionist asked me to charge the room or to pre-authorize the payment with my credit card, but probably something in the network was not working and 3 credit cards of mines were always refused, and even the one of my colleague. Then she told me to go to the ATM to the cinema (at 00.30 of the night) to cash some money to pay, after speaking with her director on the phone, and neither the ATM was working. I've spoken with the director who refused to let me in untill the payment was done, and he could guess after the description of the situation that something was wrong with the network. As a matter of fact, I have had to wait for a lucky trial when finally their terminal woke up and I was given the room 40 minutes later, very tired and very nervous. This is the most EXTREME RUDE behaviour that I have seen in my whole professional life, and my explanations that we come here regularly once every 2-3 months, as we work with a local company that could anyway settle the bill in case of troubles, were useless for this man. I am unwilling to come here again, after such bad experience, and to me it is a case history about loosing a customer.