Likes
a free bottle of juice and a bottle of beer (in the fridge) and a bottle of water plus a bag of crisps on kitchen counter
fully fitted kitchen complete with fridge, extractor fan and ceramic hobs (x2), pots and pans, plus crockery and cutlery available for use if required
nice bathroom
fully functioning air-con
bathroom demister mirror with built in light, and streaming speaker
large screen TV, lots of sockets and USB ports
helpful staff who showed up (Nicholas) to sort drainage smell problem
- Pre-printed numa ‘Apology Card’ and two small pieces of numa chocs left by housekeeping in response to the drainage smell issue
Dislikes
- ChatBot Virtual interaction lacks human touch
- ChatBot communications wasted a lot of time when a staff could have dealt with issues then and there e.g. without having to email videos of the entry pad and dirty linen issues
- rain shower not working
- drain smells from waste pipes of bathroom basin
- cooking smells from the restaurants below
- wc feels ‘boxed’ in
- plywood walls looks cheap and gives off plywood smell
- decorative black felt ‘trees’ on wall behind bed were peeling off
- dirty sheet and stained mattress cover
- lack of full instructions at time of booking about the available facilities at the premises e.g. available laundry room facility or luggage storage arrangements on check out being available (storage available from check-out until 8 pm on the day of checking out).
Vertalen