Numa l Wood Rooms & Apartments

No parking, the nearest parking is for €41 a day, the hotel is self-service to check in and check out. The location is very good

The room and facilities are good. This is also the only hotel providing shampoo, conditioner and shower gel that i stayed in Austria. The location is convenience but feel a little bit unsafe at night time.

The room was nice and clean. I expected it to be small and it was but small in all the right ways. The added extras were very nice I liked having the tea and coffee and beer.

Likes a free bottle of juice and a bottle of beer (in the fridge) and a bottle of water plus a bag of crisps on kitchen counter fully fitted kitchen complete with fridge, extractor fan and ceramic hobs (x2), pots and pans, plus crockery and cutlery available for use if required nice bathroom fully functioning air-con bathroom demister mirror with built in light, and streaming speaker large screen TV, lots of sockets and USB ports helpful staff who showed up (Nicholas) to sort drainage smell problem - Pre-printed numa ‘Apology Card’ and two small pieces of numa chocs left by housekeeping in response to the drainage smell issue Dislikes - ChatBot Virtual interaction lacks human touch - ChatBot communications wasted a lot of time when a staff could have dealt with issues then and there e.g. without having to email videos of the entry pad and dirty linen issues - rain shower not working - drain smells from waste pipes of bathroom basin - cooking smells from the restaurants below - wc feels ‘boxed’ in - plywood walls looks cheap and gives off plywood smell - decorative black felt ‘trees’ on wall behind bed were peeling off - dirty sheet and stained mattress cover - lack of full instructions at time of booking about the available facilities at the premises e.g. available laundry room facility or luggage storage arrangements on check out being available (storage available from check-out until 8 pm on the day of checking out).

Nice hotel very Very great concept. Make sure you Check your Email for Further instructions if not received please Call them

spotlessly clean inside, very handy for the Westbahnhof/ U3 for heading into the 1st/inner city, for boozing with the hipsters in Neubau, and generally enjoying vienna as a tourist. Couldn't get the TV to work, but i think that was probably user error on our side. Overall v happy - would defo stay agan

the property was clean and great. the only thing i would change is the bed. nice shower and design.

The rooms and hotel itself are very fresh and clean with a comfortable bed and features such as being able to connect to Bluetooth in the bathroom mirror. However, we had en experience that overshadowed the good. The electricity shut off one night and all of us had the wait in the lobby for the electrician to come. After a few hours they came but as there is no reception no one knew where the extra keys were. This mishap caused us to lose valuable time at our stay in Vienna and no one from the staff took responsibility for the incident. If numa just had taken responsibility our rating of this place would have been good. Now, we have to give it 2/5*