SureStay Plus Hotel by Best Western Vernal

Staying at SureStay Plus Hotel was a wonderful experience. The room was absolutely spotless. The Manager and staff were accommodating and friendly. I felt safe and secure. I requested and was given a smoking room and there was not even the faintest smell of smoke when I entered the room.

DO NOT STAY HERE!! This was the absolute worst place to stay! It’s is the most DISGUSTING hotel we’ve ever stayed at and I would be ASHAMED to work here! It was like they came in the room and just reused everything, just folded it to make it look like things were clean and fresh. The walls weren’t clean, there were food splatters in the kitchen and around the trash can. There was pee stains on the back of the toilet seat, the bathtub had dirt all over it and the towels had boogers, dirt and yellow stains on them. The bed sheets had hair (human and pets) all over them. The floors weren’t vacuumed and mirrors had smudge marks all over. We booked two nights here and only stayed one (wish it was zero) we canceled the second night and booked a room at the Microtel down the street (HIGHLY RECOMMEND staying there!) When we went down to cancel our second night stay the manager was nice but he didn’t ask us for a reason or if anything was wrong he just kept telling us that he wouldn’t be able to refund us the money for the second night, which we didn’t care about, we didn’t even ask for a refund because we knew he wouldn’t give us one, we just wanted to get out of there. His main concern wasn’t for us or how our stay was it was money. Also, the pool and spa hasn’t been open or working for a while based on our stay and other reviews read and that was a big seller for us so we wish they would’ve not advertised for it because we wouldn’t have booked there.

Saturday morning like around 6am the fire alarm went off several times for no reason at all first responders showed up couldn’t find the problem had everyone rushed to check out because of it and the front desk lady was being rude.

The room was fairly clean and updated except there was a white stain on the red carpet. That made me worry. The smell of the entire hotel upon entrance was not good. The room smell was only slightly better. The worst part was the bed was rock-hard. This doesn't make for a good night's sleep. I would recommend that you replace all the beds and the carpets. There were also large gaps around the door that let in a lot of light. Weatherstripping would help. The blinds let in a lot of light, black-out curtains are a must in hotels. The TV didn't work. Also, please make sure that all stray hairs are removed. Don't you know that people pull the bedding back to check for bed bugs? Seeing long black hairs under your clean sheets is very disconcerting. There was also a black hair in the tub. It is sad to clean a tub so well and then leave hair behind.

Overall the property was okay and a value for the money. With that said, few if any staff were noted and the overall building was not maintained highly clean. In addition, while the room we had was spacious with some nice features (jetted tub and kitchenette) the bed, which should be the focus of the stay, was extremely uncomfortable.

It was filthy!!! Hair EVERYWHERE in the bathroom. Light fixtures we’re all pulled out of the wall except one. Carpet was stained and smelled like pee. The side exit doors were not locked, opened to the public. Walls had dripping stains running down the wall. Room was very disgusting!!!!!!

No Tv remote , stove didn’t work, room dusty and bad smell, bathroom light hard to keep on, they charge me twice in someone else name.

Booked online a kitchenette for 2 days. When we arrived we dropped the luggage in the bedroom and went for supper. When back, we examined the room. The cover sheet of my bed had gross brown stains on it. The bed sheet had streaks of I don’t know what. The shower drain was clogged. Hair lol over the bathroom floor. Electrical outlets and fridge door handle were soiled. Very dusty carpet. The beds skirts had disgusting streaks of brown matters. Huge stains on the ceiling. So I went to the main desk and «informed » the clerk, who turned out to be the owner of the place. Harry something. After voicing my disgust to him he offered an other room. I went to inspect it and it was more of the same plus bugs (spider) on the bed sheet. Went back to the reception and I will spare the ridiculous discussion I had with that individual. In the end he called the police on us, me and my daughter, and in the end, we were successful in getting our money back, but not without fighting for it . We even had somebody from ******* on the phone telling the police that the person Harry did charges ******* even though if he said he didn’t. Anyway, I’ll spare tithe details but I can assure that this was by far the worst experience I had with a hotel. And all I asked for was a clean room. Stay away from that place I beg you.

Room was advertised as gaving a queen bed. The bed was a double. My wife and I were uncomfortable in the bed, so we requested a rollaway. I was charged $20.00 for a rollaway that wa smaller then a single mattress. There was also minimal padding so all the mattress springs could be felt. I didn't even get a flat sheet, just a blanket. Walls were chipped. Shutters on the window were broken. Elevator carpet had a bad stain in the carpet.