Gran Hotel Diligencias

Cómodo y confortable

Place was ok . Great location . Pool could be heated and new cushions on the pool chairs and loungers definitely needed. Restaurant was expensive and seafood was mediocre.

A northern musical group with drums like buckets and bad singer kept loud drum hitting music until almost 4.00am; We got food poisoning in a coffee place with cucarachas across the hotel; Some streets are dirty and stinky; There was not Music Veracruzana in the Zocalo, nothing related to Veracruz but to Northern Mexican states; The food in restaurants were poor service;, very salty soup,; The Church floor across was dirty. We had to change the room because the first one did not have a nice view and so We Appreciate The Front Desk Personnel and so the bell boy JOSE whom help us with a much better view at higher corner room. We Love The Hotel; Unfortunately the surroundings are too noisy not with music from Veracruz but with music from Northern Mexico;

The hotel has 4 star rating. Thats very incorrect. The rooms are old and dark. The only 4 star rating is for lobby, exterior and restaurant. I booked a different hotel after one night.

The staff and location are awesome. However, the shortage of staff is apparent as the lack of adequate maintenance.

The main thing i did not like was my king size bed was not comfortable at all. Very stiff.

One the curtain in the room was broken, the bathroom looked dirty, especially the shower.

A nice big hotel which is a bit dated but the room was very clean. There was a strong smell of chemicals which we were unsure where this smell came from. The bathroom could do with an update but overall we were happy.

We were lucky to stay right downtown lots of places to visit, music , and restaurants to choose from . Lots of taxis as well as hop on hop off bus