Gastgebruiker
8 februari 2025
Horrible experience with the hotel staff, it is well said when the top management is corrupted then everyone will behave bad. Mr Vishwanath Banerjee, Hotel manager doesn’t deserve to be in hotel industry. We had change in our itinerary due to multiple train cancellation with ongoing Kumbh festival, we landed little early in the hotel. Our request for early check in resulted with reply that even we can’t wait in the hotel lobby till they provide hotel room @ their schedule check in time of 2 PM. Mr Viswanath sarcastic reply can’t be forgotten in lifetime as to leave the hotel lobby till check in time as the hotel lobby is not retiring room or clock room even to keep luggage for sometime. Such a pathetic experience in my lifetime with experience of staying in more than 1000 of global hotel stay. Worst on my count. Not only me, every guest appeared to be have some sort of struggle with front office staff.
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