Verified traveler
7 december 2023
We have stayed at this hotel several times and generally enjoy our stay. I am not sure if management has changed hands or what, but this time was less than stellar. First off - there were never towels in the pool area. We were given several reasons ("We just don't put them out in the morning", to "they are in the dryer - we don't have any"). I understand that the hotel was busier than normal, but its not like they didn't know that would be the case. This issue leads to more than just a minor inconvenience as the floors in the hallway and elevator were often left with puddles of water. And that leads me to another issue. There were a large amount of families staying there for a hockey tournament. I have kids - I understand the need to play. But the need to play hockey in the front lobby where people are trying to check in/out, and walk in and out of the building, was ridiculous. I also understand parents who just let their kids run wild, but at what point is the safety (think of an elderly person walking through there), and comfort of other people staying at the hotel, trumped by kids that could just have easily been practicing their hockey moves outside? It appeared that the front lobby clerks were either intimidated to say something to the parents, or just did not care. Either way, it reflects poorly on the hotel experience, and the hotel chain itself.
Vertalen