One Shot Palacio Reina Victoria 04

Ik kon niet inchecken omdat mijn paspoort 2 maanden was verlopen. Ik heb hem al vernieuwd maar hij is nog niet klaar om opgehaald te worden. Ik kan mijn padron in Spanje verlengen, ik kan met de trein reizen, ik kan in andere hotels verblijven. . alleen niet hier. En aangezien dit op de dag van mijn verblijf gebeurde, kon ik geen restitutie krijgen. Ik vroeg of ik naar het toilet mocht en Jonathan, de man bij de receptie, begeleidde me naar de kantine en beweerde dat hij daar iets moest zoeken, terwijl hij er duidelijk voor zorgde dat ik niet naar de kamer ging, omdat hij vroeg me om met me te praten toen ik het toilet uitliep. Ontzettend respectloos en opdringerig. Ik voelde me echt gediscrimineerd en lastig gevallen voor iets waarvoor ik had betaald. Het spijt me dat ik je heb gebeld, Jonathan, en ik begrijp dat je je werk doet, maar ik heb gevraagd om met je manager te praten en je hebt hem/haar niet gebeld, en ik ben er zeker van dat het je taak is om mensen voelen zich net zo slecht als ik me voelde. Bedankt voor de geweldige ervaring. Eerlijk, Een bijna gast met genoeg trauma door achterhaald beleid en bureaucratie.

El hotel está correcto, la ubicación es excelente, pero me esperaba algo más para un cuatro estrellas.

What a great hotel. Excellent service, great value for money. Perfect central location and spotlessly clean rooms Rooms are uncluttered but still offer a wide range of amenities such as dressing gowns and slippers, toiletries etc. A rally great place to stay and everyone so helpful. Thank you.. we will definitely return.

the hotel was very clean, we spent a week there. we were very satisfied with everything. the position is perfect, could reach all attractions by foot. the service is perfect too. a very special thanks to all the receptionists who were very, very helpful with us. much appreciate

We have asked for a free upgrade from a standard suite to Grand suite for our first time staying in Valencia by email before arrival. They said by email its 120€ additional; which we did not confirm or accept either by writing or verbally that we would pay 120€. At our arrival, the receptionist said the upgrade was accepted for free and gave us a paper with our total amount that we have paid. (On the paper it is even written Suite and not Grand Suite). At our check out, Jonathan the receptionist, said you still have to pay 120€; and we were surprised about that; we have explained him the situation, he did not want to understand a word of it, he was Impolite, agressive, and not professional at all. He even said that we are liars. We have tried to ask for a Manager or a director he said no one is here, i cannot help you, just pay the 120€… That was very rude. He said fill a complaint form and we will study your case and see if we can reimburse you. Once we have paid the 120€ and filled the form he said now you have go to an office in Valencia that is a governmental office (which is closed on Saturday, and open only on Monday, while we travel on Saturday) to put your complaint. Thats was a lie, because initially he said that the Hotel offices will study the case. We are expecting now that the hotel Director will read that message and will call me directly so we can chat about that matter. We really expect a total reimbursement of the additional amount. To bad to stay on that reputation. Depending on the final decision of the hotel i will rate the Hotel and the whole facility. We are very sad to end our stay with a very bad experience in Valencia.

This hotel is excellent, location is perfect , just off the main plaza , within walking distance of all tourist spots ! The room was spacious , spotless & staff excellent. Bathroom was adequate with a great shower. Definitely pay the little extra for a balcony 😜 . The lounge on the first floor is lovely for a drink in the evening. If coming from airport get the metro & walk 5 mins from Colon stop 🛑

Great location for this historic hotel but rooms need a cleanup and some extra touches. It’s overall a nice hotel but it needs serious TLC. There was mold in the bathroom and it was impossible to take a shower without serious leaks through the shower door. Also, the minimalist esthetic seems to be an excuse for minimalist amenities. Safes are so small they barely can fit an iPad. Staff was kind and helpful.