Extended Stay America Suites - Seattle - Tukwila

I arrived after midnight. The Laundress was unable to find my reservation. I had called ahead to say I would be arriving after midnight. The front desk said that would be fine. But it wasn't. The front desk closed before I arrived. The hotel's information doesn't include front desk hours. I would have made a different reservation had I known I wouldn't be able to check in so late.

Would not accommodate a late check out. I checked in at 6 am and needed a rest before work overtime at 2 pm. All the same day, 5 hour rest. A trucker checking in at the same time had the same problem. Need to be mindful of different schedules of working people.

I’ve stayed here many times in the last 5 years. I feel like the hotel has only gotten better over those 5 years. My room is always clean, staff is always kind, helpful, and accommodating. I really feel safe staying here as well. It’s tucked out of the way from everything so it’s somewhat quiet. I will continue to stay here whenever I’m in the area.:) thanks staff! -olive

Staff discriminate and profile people who have ALREADY PAID for their stay. They turned us away because I had a guest with me who didn't have i.d. on them. They were 16 years old and my nephew! And hw was going home within maybe an hour of my attempted check in at the front desk. I've never been treated like that by a hotel staff in my life, nor have I ever heard of demanding identification for a friend/family who is stopping by to say hi to the actual hotel customer who has paid in full So not only that, I can't get a refund for the TWO NIGHTS I paid for because it was after 7pm.

Pros: For the most part it was good. Good clean room, mostly friendly staff, safe premises. Cons: during an annual? Or bi-annual fire alarm inspection, I was told the fire dept guy did not need to come into my room and just needed to press a button right by my door on the inside. I was surprised when mngmt knocked on the door and the lady was not friendly at all and shrugged me off when I said hello, and the fire dept guy came swooping straight into my room to get to the smoke alarm in the middle of the ceiling. When I said I was told he didn't have to come into the room like this, I was shrugged off again and was completely ignored by the lady from mngmt. After they left I heard her knock on the room next to mine and she greeted the ppl with a very friendly attitude and asked them how they were doing, were they enjoying their stay. I was aghast at the stark contrast between the way I was treated and the way the guests in the next room were treated. If I remember correctly the mngr's name was Debbie, she had long dark hair and long nails. I was made to feel very uncomfortable by mngmt on more than one occasion as well, the 2nd one when I rechecked in. They acted like I had the plague and would not come near me, while other staff was consistently friendly and kind. Shred was by far the nicest and most caring out of everyone there. A model employee. She should be heading up the team there. I stayed there 3 weeks, and I no longer felt welcome there after that.

Property was dirty, lots of people outside loitering and arguing, overall conditions of the property were poor.

Very comfortable, roomy, full fridge, friendly staff. All around excellent accommodation

Comfortable bed, clean room that was slightly outdated but comfortable and functional

Property was good enough for a pleasant stay. Just a little problem getting my key card to work always took several try’s. The bathroom fan did not work but the room was nice enough.