Samina
27 oktober 2023
The hotel was disappointing from check-in to check-out.
We booked a quick 1-day trip on our way and the check-in was later in the night and had to wait for a while for someone to be there. The room we requested was non-smoking but when we went to the room, it reeked of smoke and was really hard to breath. We tried calling the front desk to inform them but were unable as the phone was totally disconnected. We went to the front desk and were redirected to a room in the basement where it did not smell that bad but still smelled musty. The room's lock did not work and we had to put a suitcase in front for additional safety. The beds were not comfortable and it was a restless night for all.
We did not use the showers as the faucet did not budge and there were hair pasted on wall and in the tub!
In the morning, when we were leaving for breakfast, our neighbouring room kids, who were running around in corridor, informed us that they have someone who is very contagious and we should keep our doors closed. Luckily, we carried masks with us so we put them on and used hand sanitizer.
During breakfast, the front desk guy was really helpful in getting us some fresh items. It was a decent breakfast and we did find items that we could have.
We left as soon as we could and hopefully never have to return. Internet was working just fine but had it not been for good service, we would have left the night we checked-in, regardless of any losses.
Vertalen