Onishiya Suishoen

it's quite far from all the restaurants and all the onsen but they got facilities to send you guys to visit all places around kinosaki. this shuttle car service start at 4pm. They provide the yukata as well with the traditional japanese sandal (getta) to wear to walk around to the city. quite far from the train station but luckily the tourist information service there provides free shuttle bus to this place. Even quite far from other places, but we love to stay here. If you guys like walking like us, you guys will pass by the tunnel as shortcut from the hotel to city. the breakfast experience is so cool for the food and setting. they provides us private room to enjoy the breakfast.

酒店離温泉區比較遠，但每日下午4~10pm有專車接送去温泉區，另晚餐及早餐食物都很豐富非常好吃，服務員有台湾及廣州來的溝通比較方面

พนักงานบริการดีมาก ห้องพักสะอาด อาหารอร่อย เยี่ยมเลย

日本之旅印象最深刻的所在，住到了榻榻米睡的很舒服。前台有中文服務，晚餐晚餐是定食，蟹腿太好吃了！！超值啊家人們。用餐時是一位可愛的日本阿姨，服務態度好極了特別親切，我很抱歉因為語言不通而沒能完全聽懂她的話，所以在這裏我要特別表揚她！by the way ，去的時候遇見的美國大哥也人很好，幫我們搬了行李，太感謝了，希望他們能看到哈哈哈哈

整間飯店給人感覺非常舒服，服務很周到，飯店有附浴衣及綁帶，穿去外湯泡湯非常舒服。一泊二食的早餐晚餐都非常好吃，精緻又美味😋還遇到幾位在飯店內實習的台灣學生，有機會的話會再去一次

這麼多天都吃的定實，感覺這家的晚餐定食比較好，牛肉地道，螃蟹給的比較多，米飯絕對好吃。這家店前台和餐廳都有中文服務非常棒！

晚餐很美味 服務態度一流

吃飯時服務的阿姨特別有親和力

Japan was really like my comfort place, i usually visit 2-3 times a year and generally feel like the people and the environment is safe and pleasant. I visited the hotel with my family (a group of 9 people) , we stayed for one night in room 212 / 213 /215. On the day we were checking out , I was packing all our stuff and put my Jacket that i was gonna wear on the hanger in the room closet as i was rushing my stuff down to the lobby since our room is in the second floor with no elevator. I left hotel while forgot that i was not with my jacket on since we spent the whole day in the car -- By the time i notice that i forgot my jacket it was already in evening time as i rush to hotel to tell them. The hotel staff gave me a straight NO !! and does not seems to feel eager about my jacket. Since this Jacket was a pass on piece from my grandpa to my dad and then to me , i was really trying to call them for another 5-8 times to catch on to it and numerous emails were made. As hotel just claim that the staff never saw it , but i just put it in the room hanger myself that really morning , i knowww the Jacket was there!! but something probably happen to it. Just felt super sad, it was a sentimental piece to me and my dad and it mean so much to us. I felt this experience really gave me a whole new perspective on Japan ! And did not expect hotel and staff to be this unhelpful and thoughtlessly like this . This hotel is the biggest disappointing service mind in my experience.