Bodysgallen Hall and Spa

We booked this to enable some well deserved " us time". From our arrival until departure the environment and team could not be faulted. We were greeted by Simon as we parked our car who welcomed us in a friendly and professiinal manner. Although wec arrived slightly early the request of the provision of a sandwich was met without any issues and we were duly served in the library in front of a roaring log fire. Our room was available before check in time and was extremely comfortable and cosy despite the cool wind outside. The gardens were a delight with the parterre being beautufully tended and sheltered. At dinner, the service in the well stocked bar was again friendly and professional, with the dining experience continuing in the same vein. The flavour combinations and presentation of the food was superb as were the waiting staff. A comprehensive wine list complimented the food, with products from the affordable to the more luxurious. No snobbery involved. After a comfortable night's sleep, breakfasr was again excellent with the poached pears a pleasant addition. Thank you to all the staff both front of house and behind the scenes who made our stay an absolute pleasure. The management should take pride in how well trained their staff are and that the theory is put into practice.

Receptionist upon our arrival all but made us not bother to stay at this hotel at all. Very unfortunate manner when telling us to literally remove our dog from the premises when we were just checking in after long journey. Wouldn’t return again because of her. Actual hotel and staff (except her) were lovely.

What a wonderful time we have had. The Hall is amazing and the grounds are truly breath-taking, I photographed a wedding there in 2018 so knew the gardens were stunning. We have walked and walked! The room was incredible, we had a suite with our own living room as well as two bathrooms and a large 4 posted bed. The furniture is all in keeping with the age and style of the venue. In addition, the spa was amazing! We relaxed by the pool, swam and used all the facilities and had a leg and foot massage followed by a head massage. I currently have breast cancer d the team in the spa were very sensitive to my needs as well as what they could offer me. The food and drink was beautiful too, all in all we have had the most incredible night away which we will treasure forever. We were able to forget about my cancer and just concentrate on us without distractions. The staff were so attentive and we had some great chats with them.

We already had high expectations when we booked our stay here, but we were honestly blown away at the hospitality of the staff, the room, the grounds, the food... it was all top notch! After days of running around in large cities, this was a welcome countryside break. We felt like royalty staying here. Close to Conwy and the historic castle there. We'll be back!

Fabulous place, utterly beautiful. Stayed for a couple of nights, ate one evening meal there and had an afternoon tea too. Staff couldn't have been nicer, particularly the front of house men who serve you when you are sitting about. Spa is functional if not spectacular but the treatments were excellent. Gardens are fantastic and they organise tours round them which are well worth it. Expensive, but you get what you pay for!

We had booked for the afternoon tea, from being greeted at the door, the service was spot on The food itself was amazing, finger sandwiches, cakes and the fresh baked scones to die for. A walk around the grounds finished off an unforgettable afternoon. Thank you x

From the beauty of the hall and accommodations, to the amazing gardens and grounds, to courteous, friendly, knowledgeable staff, to the wonderful food and drinks, to the great spa with indoor lap pool, Bodysgallen is a gem. We only wish we lived closer so we could pop over for a weekend as often as possible.

A BIG thank you to the staff at Bodysgallen who served us the delicious Afternoon Tea last week. A very warm and friendly reception on arrival , and delicious afternoon tea. My mother had very specific dietary requirements. The afternoon tea we received had been adapted to her needs perfectly. NOTHING was too much trouble. The Afternoon tea wasn’t just about the delicious food, but also the experience within a beautiful setting, which we thoroughly enjoyed. Looking forward to our next visit

We went for afternoon tea… Service - 4 stars. Excellent on arrival. Very professional and attentive. But once seated we were left a bit which meant we had to get up and find someone to order a drink and ask for butter. Ambience - 3 star. The room we were seated in was gorgeous. Old worldly and nicely organised. However we were seated tucked in the corner of a room where a party of four were already seated by a fire. They were boisterous which made the ambience reduced. A shame as there are plenty of seating / room options. We were seated away from the fire and it was chilly. Also we noted there were about 2-300 lady birds clustered in the windows which flew around us (not over exaggerated - literally hundreds. The hotel reception said they had an infestation issue the previous year). Food - 3 stars. sandwiches were lovely and well filled. Scones tasted nicely but were over cooked and so dry. Cakes were basic, unrefined and a little samey and disappointing for a 5 star hotel. We left half the scones and many cakes due to dryness and them being boring. Champagne - 4 star. It tasted lovely but the price point for champagne was a little over a norm. And we weren’t asked if we wanted more - we had to go hunt to find someone to order more. Environment - 3.5 stars. There are beautiful touches to the room we were in with antiques and lovely dressing. But the way they arranged our seating wasn’t conducive to eating well we had to perch on deep arm chairs that weren’t close to the tables. The tables were partially glass topped (the side leaves weren’t) which made the surface uneven and a little tipsy turvy. The 2-300 lady bugs were a distraction. It was slightly chilly. We didn’t have quite the cutlery for the service (no forks but the meringue needs a fork). Overall. 3.5 stars. This is a listed 5 star hotel. There are elements which are definerly 5 star (the setting and furnishings). But there are elements which smack of laziness and basic cooking. We felt it could be so so much better with a little care and attention. It’s a nice experience but it is no where near worth the price point. A little more attention re service, environment and better cooking and it could be! There’s no reason this shouldn’t be a 5 star experience and it just isn’t! Look to the grosvenor in Chester - same price point but does it so so much better in our opinion. A pretty wrapper with a disappointing product.