Filed a DOJ/Civil Rights Discrimination Div complaint as they had no parking available for those having a Disabled Parking placard. When asked where the parking was, directed to the very end of the building, outside as far as one can get from the entrance. Staff seemed totally unconcerned and/or uncaring they had no reasonable accommodation. My key card was invalidated multiple times and when asked why, claimed use error, until she finally admitted they often only validated for a day, regardless of LOS. I was in Room 114. Big tear in rug where it met tile. I pointed it out but nothing was done. One could see up to 1/3" gap around door so very noisy. One night, employee was using a shop vac to clean the ice machine. when I asked what she was doing and why, she said she was "cleaning." I asked her if she could "clean" during the day, not at 10 pm at night. I could go on, multiple rude and unpleasant interactions with staff. Sold me laundry detergent, told me about needing quarters, but failed to mention dryer broken. The house cleaning staff were amazing, friendly and went above and beyond.
Vertalen