Gastgebruiker
14 juli 2023
We planned a long weekend here as a family & booked The Granary as it could accommodate our party size. To say we were disappointed was an understatement. The building was located away from the main hotel, and although it had lovely views it was completely unsuitable for small children. As soon as we arrived, the front step was incredibly slippy and the front door was rotten with. It looks like a mat had been there but been removed. You can smell the damp/rot as soon as you open the door. The 2 bedrooms are at the top and bottom of the building with the living area in the middle. So it wasn’t ideal to be separate from our toddler. The rooms were fitted with storage heaters which can be scalding hot. Not the proper radiators in the images. The bottom bedroom had loose cabling and extension cables were run all throughout the building. The main living area had a very large free standing mirror which was lopsided / balanced on hinges and could easily topple. It also had an electric kettle on a low standing coffee table. The blind chains were not fitted with breakaway devices or properly secured to the window frames in any of the rooms. There was such a huge gap between what we expected, as per the images on all the booking sites vs what we walked into. None of the rooms were of the standard advertised. The bathrooms were dark and dingy, with wobbly toilet seats. Plastic bins. A 99p kids paper football light shade in one and bare lightbulbs in another. The mirror above the sink was small and at an odd hight, illuminated by a broken cheap pull cord plastic light. Not to mention the cobwebs and spiders coming out from the holes in the floor. We also didn’t have hot water. The living area consisted of a burst couch and a cheap dining table & chair set. The main hotel is very tired. The reception room is dusty & threadbare and the tartan carpets are so worn they’ve split in places. The breakfast was nice but they weren’t up on allergens or quick to accommodate dietary requirements (vegan etc) and didn’t have dairy/milk alternatives etc. which is fairly standard these days. As we arrived quite late we stayed the first night but spoke to the management team the next day. Initially we were told if we didn’t like it we could always check out. After looking at another room (which was of a similar condition) that’s what we decided to do. The manager was much more courteous after reflecting on the photographs compared to the website and understood what we received was not up to our expectations. He refunded our deposit. It was a huge inconvenience to have to find another hotel and we ended up staying in the Premier Inn in Thurso which was Approx 1/3 of the price, clean, had hot water, was safe, could accommodate for allergens and closer to various amenities. We like to try and use local, and appreciating that this is someone’s business I don’t like to leave negative reviews, but this experience took the biscuit! If you were planni
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