Hotels bij Taipei Station, Taipei

Grand hotel. Family friendly with connecting rooms. Staff are helpful...only a minor hiccup with housekeeping but after some nudges they fixed the issue professionally. Breakfast buffet is top notched.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Het hotel is 10 jaar oud, dus de kamers vertonen tekenen van ouderdom. Het ligt op ongeveer 5 minuten lopen van het metrostation en er zijn supermarkten in de buurt. Het hotel heeft een fitnessruimte en een zwembad, maar ik had geen tijd om daar gebruik van te maken.

T****e keer dat ik hier verblijf, over het algemeen is alles goed. De stekker van de föhn zit erg los, waardoor je op de stekker moet drukken om je haar te föhnen. De plek om kleding op te hangen is slechts een paar korte haken aan de muur, wat een beetje onvoldoende is 😂 Hoe je de temperatuur van de airconditioner ook aanpast, het gevoel lijkt hetzelfde te zijn😅 De locatie ligt naast Ximending. Het is relatief dicht bij station Beimen en duurt ongeveer 10 minuten. Het duurt ongeveer 7 minuten van het hotel naar Ximending. Het enige is dat er geen raam is, dus je kunt gemakkelijk slapen totdat je de tijd vergeet 😂 Maar de prijs is relatief goedkoop.

Een relatief eenvoudig hotel met goede service, de obers zijn vriendelijk en beleefd en staan ​​klaar om al mijn vragen te beantwoorden en te helpen. Er zijn wasmachines en drogers op elke verdieping waar de gasten gebruik van kunnen maken. Deze faciliteit is geweldig! Niet elk hotel in Hong Kong heeft er een, en zelfs als dat wel het geval is, moet je naar een andere verdieping om de wasruimte te gebruiken, wat lastig is. De kamer is groot, comfortabel en stil. Je hoeft hem niet schoon te maken. Er wordt elke dag mineraalwater verstrekt. Het personeel zal dit bij de deur achterlaten, zodat de gasten er geen hinder van ondervinden. De wifi-ontvangst is goed en de badkamer is erg schoon. Het enige nadeel is dat het relatief afgelegen ligt: ​​als het reisschema niet krap is, is het erg comfortabel om hier te wonen, maar als het reisschema krap is, moet je meer tijd plannen om in en uit te komen! Mijn favoriet is het eivormige bad! 🤭🤭

Check in takes only 5 minutes and check out much more faster with 10 seconds with a self check out machine that will suck in your room card. Check in gets faster with your reply to the property telling them what type of room you have booked and what time you'll arrive. With booming businesses and too many bookings, the staff might get entangled in mess, so partially you reply is helping them to get grounded and avoid mistakes. The property is clean, neat, nice and next to easy transport and family mart and 7e.

located near to NTU hospital MRT station (~5mins walk), walkable to Taipei Main Station (~10mins walk). Room size is okay for 1 pax. Only one mirror which is in the toilet. Housekeeping only if you inform at counter on the day, kind of a hassle. Not toiletries, only a shampoo+shower. One of the three lift was under maintenance and needed to wait quite long. Bfast spot near by and walkable to Ximending Market. Overall, not a bad stay but would maybe find other hotels next time.

Zeer centraal gelegen!! Incheck voor 15 uur niet mogelijk, daarna is het een drama en moet je zelf op een computer doen waar dan dikke rijen staan :-( Ontbijt prima, ruime keuze en prettige eetzaal. Kamer ook prima! Locatie maakt het eigenlijk, metro direct om de hoek!

So far so good, room was comfy enough. Good area, walk just 3minutes away from shillin night market and 6minutes to metro station. The problem is there is no elevator to our room, meanwhile we got 3 big luggages 😕 Please mention if no elevator access to the room, thanks

The front desk staff are helpful in general, but the cleanliness of the room still needs big improvement. I found screw on the floor, then something like ‘ash’ on the coffee table. The door, if not closed super tightly, will remain open without notice.